Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335885 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Jan 29, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Jan 29)

✓ SLA Met

Coordinators 15.3d

Field Work 0.0d

Billing 0.1d

✓ SLA Met

Coordinators
15.3 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)

📅

14.7 days Total Age

⏱️

11.3d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

14.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 11.3 days stuck in "Assigned"

⏱️

Total Delay 14.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

11.3d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        pmd unit per mfg instructions                    

🔍 Technician Findings

                        found unit needing pm                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335885

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

🚨 10.0 business days

👷

Technician Assigned by Rhea Berry Jan 27, 8:31 AM

Technician: Carlos Robles

⏳ 2.0 business days

🔧

▶

3 Status: Tech On Site Jan 29, 12:09 AM

Status: Tech On Site → 3x Labor Added → Status: Closed

⏱️

3x Labor Added

Type: Labor, Travel

Status: Open

Qty: 1, 0.25, 10

🏁

Status: Closed by Rozier Cole

From: Completed

To: Closed

Duration in Previous: 4m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 30, 12:48 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 12h

📨

Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 1h 1m, 0m

⏳ 2.0 business days

🧾

Invoice Created Feb 2, 9:00 AM

Invoice Number: SM-252688

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 11.3 business days (threshold: 4.0 business hours)

Exceeded by 10.8 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252688

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03082921	Labor	Open	1	$0.00	Jan 29, 12:11 AM
WL-03082922	Labor	Open	0.25	$0.00	Jan 29, 12:11 AM
WL-03082923	Travel	Open	10	$0.00	Jan 29, 12:11 AM