Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335894 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 29)
✓ SLA Met (1d early)
Coordinators 15.3d
Field Work 0.0d
Billing 1.0d
✓ SLA Met
Coordinators
15.3 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)
📅
14.6 days Total Age
⏱️
11.3d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
15.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 11.3 days stuck in "Assigned"
⏱️
Total Delay 15.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
11.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.5d / 1.0d SLA
WO Correction Needed
0.2d
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.30.26 hshaw - missing PM checklist

🔧 Work Performed
pmd unit per mfg instructions
🔍 Technician Findings
found unit needing pm
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335894
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Jan 14, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 10.0 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: Carlos Robles
⏳ 2.0 business days
🔧
▶
4 Status: Tech On Site Jan 28, 11:45 PM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Jan 30, 12:40 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 12h
🏁
Status: Closed by Matthew Bateman Jan 30, 2:39 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 58m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 9:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
📨
▶
2 Status: Invoice Pending Feb 2, 3:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252825

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 11.3 business days (threshold: 4.0 business hours)
Exceeded by 10.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-252825

Work Details (1)

Name Type Status Qty Amount Date
WL-03082863 Labor Open 1 $0.00 Jan 28, 11:46 PM

Details