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← WO Overview

WO-01335901 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 4, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 4)
✗ SLA Missed (5d late)
Coordinators 19.7d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
19.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 4, 2026 (24 days early)
📅
19.0 days Total Age
⏱️
15.7d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
19.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
9 visits On-Site Trips
📋
Coordinator Scheduling
🚨
9 On-Site Visits
9 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 11, 2026
Visit 2 Jan 12, 2026
Visit 3 Jan 13, 2026
Visit 4 Jan 14, 2026
Visit 5 Jan 16, 2026
Visit 6 Jan 18, 2026
Visit 7 Jan 19, 2026
Visit 8 Jan 20, 2026
Visit 9 Feb 4, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 15.7 days stuck in "Assigned"
⏱️
Total Delay 19.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
15.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PREFORMED PM AS PER MFG WORKSHEET
🔍 Technician Findings
FOUND BED
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01335901
Type: Preventive Maintenance
Priority: PSM
⏳ 1.0 business days
⏱️
6x Labor Added Jan 11, 9:52 PM
Type: Labor, Expenses
Status: Open
Qty: 10
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 14, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 3h
⏱️
3x Labor Added Jan 14, 7:11 PM
Type: Labor
Status: Open
Qty: 11, 10, 9
💵
3x Expenses Added Jan 14, 7:29 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.6 business days
💵
2x Expenses Added Jan 16, 8:02 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 16, 2:27 PM
Type: Labor, Expenses
Status: Open
Qty: 10
💵
2x Expenses Added Jan 16, 7:07 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.6 business days
⏱️
8x Labor Added Jan 18, 8:47 PM
Type: Labor, Expenses
Status: Open
Qty: 8.5, 1
⏳ 2.0 business days
⏱️
Labor Added Jan 20, 10:12 AM
Type: Labor
Status: Open
Qty: 9
⏱️
Labor Added Jan 20, 5:51 PM
Type: Labor
Status: Open
Qty: 2.5
⚠️ 5.8 business days
👷
Technician Assigned by Rhea Berry Jan 27, 8:31 AM
Technician: a0hVU000006PqSzYAK, Carlos Robles
⚠️ 7.0 business days
⏱️
▶
3 Labor Added Feb 4, 11:43 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Robles
From: Assigned
To: Completed
Duration in Previous: 20d 22h
🏁
Status: Closed by Carlos Robles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 5, 1:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
2 Status: Invoice Pending Feb 5, 1:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 31.0 business days
🧾
Invoice Created Mar 19, 10:13 AM
Invoice Number: SM-253069

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 15.7 business days (threshold: 4.0 business hours)
Exceeded by 15.2 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Carlos Robles
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-253069

Work Details (29)

Name Type Status Qty Amount Date
WL-03061171 Labor Open 10 $0.00 Jan 11, 9:52 PM
WL-03061174 Expenses Open 1 $0.00 Jan 11, 9:52 PM
WL-03061175 Expenses Open 1 $0.00 Jan 11, 9:52 PM
WL-03061176 Expenses Open 1 $0.00 Jan 11, 9:52 PM
WL-03061177 Expenses Open 1 $0.00 Jan 11, 9:52 PM
WL-03061178 Expenses Open 1 $0.00 Jan 11, 9:52 PM
WL-03065393 Labor Open 11 $0.00 Jan 14, 7:11 PM
WL-03065394 Labor Open 10 $0.00 Jan 14, 7:11 PM
WL-03065395 Labor Open 9 $0.00 Jan 14, 7:11 PM
WL-03065433 Expenses Open 1 $0.00 Jan 14, 7:29 PM
WL-03065434 Expenses Open 1 $0.00 Jan 14, 7:29 PM
WL-03065435 Expenses Open 1 $0.00 Jan 14, 7:29 PM
WL-03067563 Expenses Open 1 $0.00 Jan 16, 8:02 AM
WL-03067564 Expenses Open 1 $0.00 Jan 16, 8:02 AM
WL-03068193 Labor Open 10 $0.00 Jan 16, 2:27 PM
WL-03068197 Expenses Open 1 $0.00 Jan 16, 2:28 PM
WL-03068758 Expenses Open 1 $0.00 Jan 16, 7:07 PM
WL-03068759 Expenses Open 1 $0.00 Jan 16, 7:07 PM
WL-03069707 Labor Open 8.5 $0.00 Jan 18, 8:47 PM
WL-03069708 Expenses Open 1 $0.00 Jan 18, 8:47 PM
WL-03069709 Expenses Open 1 $0.00 Jan 18, 8:47 PM
WL-03069710 Expenses Open 1 $0.00 Jan 18, 8:47 PM
WL-03069711 Expenses Open 1 $0.00 Jan 18, 8:47 PM
WL-03069712 Expenses Open 1 $0.00 Jan 18, 8:47 PM
WL-03069713 Expenses Open 1 $0.00 Jan 18, 8:47 PM
WL-03069714 Expenses Open 1 $0.00 Jan 18, 8:47 PM
WL-03071451 Labor Open 9 $0.00 Jan 20, 10:12 AM
WL-03072376 Labor Open 2.5 $0.00 Jan 20, 5:51 PM
WL-03091119 Labor Open 1 $0.00 Feb 4, 11:43 AM

Details