Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335913 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 3, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 3)

✗ SLA Missed (4d late)

Coordinators 18.7d

Billing 0.2d

✗ SLA Missed

Coordinators
18.7 days
Over SLA

Billing
0.2 days

Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 3, 2026 (25 days early)

📅

18.0 days Total Age

⏱️

14.7d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

18.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 14.7 days stuck in "Assigned"

⏱️

Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

14.7d / 0.5d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PREFORMED PM AS PER MFG CHECKLIST AND ENSURED BED IS READY FOR USE                    

🔍 Technician Findings

                        FOUND BED FOR PM                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Birthing Bed                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335913

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

🚨 10.0 business days

👷

Technician Assigned by Rhea Berry Jan 27, 8:31 AM

Technician: Carlos Robles

⚠️ 6.0 business days

⏱️

▶

2 Labor Added Feb 3, 10:29 AM

Labor Added → Status: Completed

✔️

Status: Completed by Carlos Robles

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 19d 20h, 0m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 4, 10:56 AM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 0h

📨

▶

2 Status: Invoice Pending Feb 4, 12:15 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 5, 9:00 AM

Invoice Number: SM-252970

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 14.7 business days (threshold: 4.0 business hours)

Exceeded by 14.2 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-252970

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03089231	Labor	Open	1	$0.00	Feb 3, 10:29 AM