Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01335954 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St Mary's Hospital — 5801 Bremo Road, Richmond VA, 232226

Jan 9, 2026 → Feb 9, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 9)

✗ SLA Missed (10d late)

Coordinators 22.7d

Billing 0.2d

✗ SLA Missed

Coordinators
22.7 days
Over SLA

Billing
0.2 days

Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 9, 2026 (50 days early)

📅

22.0 days Total Age

⏱️

18.7d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

25.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 18.7 days stuck in "Assigned"

⏱️

Total Delay 25.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

18.7d / 0.5d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        preformed bed as per mfg worksheet and ensured bed is ready for use                    

🔍 Technician Findings

                        found bed                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker 1115 Big Wheel Prime Series Stretcher                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01335954

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

🚨 10.0 business days

👷

Technician Assigned by Rhea Berry Jan 27, 8:31 AM

Technician: Carlos Robles

🚨 10.0 business days

⏱️

▶

2 Labor Added Feb 9, 8:47 AM

Labor Added → Status: Completed

✔️

Status: Completed by Carlos Robles

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 25d 19h, 0m

⚠️ 5.0 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 13, 8:58 AM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 0h

📨

▶

2 Status: Invoice Pending Feb 13, 10:11 AM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-253966

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 18.7 business days (threshold: 4.0 business hours)

Exceeded by 18.2 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Carlos Robles

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-253966

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03097395	Labor	Open	1	$0.00	Feb 9, 8:47 AM