Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336002 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 9, 2026 → Jan 21, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 21)
✓ SLA Met (8d early)
Coordinators 9.1d
Billing 0.5d
✓ SLA Met
Coordinators
9.1 days
Over SLA
Billing
0.5 days
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Jan 21, 2026 (69 days early)
📅
9.0 days Total Age
⏱️
8.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 8.8 days stuck in "Assigned"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
8.8d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01336002
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 53m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Jan 21, 10:55 AM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Joe Evans
From: Assigned, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 11d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 1:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 1.8 business days
🧾
Invoice Created Jan 25, 8:03 PM
Invoice Number: SM-251933

Bottlenecks

Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251933

Work Details (1)

Name Type Status Qty Amount Date
WL-03073106 Labor Open 0.5 $0.00 Jan 21, 10:55 AM

Details