Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336070 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 9, 2026 → Jan 16, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 17)
✓ SLA Met (13d early)
Coordinators 6.1d
Billing 0.4d
✓ SLA Met
Coordinators
6.1 days
Over SLA
Billing
0.4 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 17, 2026 (14 days early)
📅
6.0 days Total Age
⏱️
5.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 15, 2026
Visit 2 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.5 days stuck in "Assigned"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
5.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CNL - 01/15/2026 01/16/2025 PMD UNIT PER MFG INSTRUCTIONS
🔍 Technician Findings
FOUND UNIT NEEDING PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01336070
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 3:03 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Rozier Cole
⚠️ 5.0 business days
⏱️
3x Labor Added Jan 15, 6:19 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25, 4
⏳ 1.7 business days
⏱️
▶
3 Labor Added Jan 16, 9:37 PM
Labor Added → Status: Tech On Site → Status: Completed
🔧
Status: Tech On Site by Rozier Cole
From: Assigned
To: Tech On Site
Duration in Previous: 7d 6h
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Rozier Cole Jan 16, 9:44 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 10:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
📨
▶
2 Status: Invoice Pending Jan 20, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Jan 21, 9:00 AM
Invoice Number: SM-251728

Bottlenecks

Assigned
Duration: 5.5 business days (threshold: 4.0 business hours)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251728

Work Details (4)

Name Type Status Qty Amount Date
WL-03067030 Labor Open 0.5 $0.00 Jan 15, 6:19 PM
WL-03067031 Labor Open 0.25 $0.00 Jan 15, 6:19 PM
WL-03067032 Travel Open 4 $0.00 Jan 15, 6:19 PM
WL-03069027 Labor Open 1.5 $0.00 Jan 16, 9:37 PM

Details