Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336072 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 9, 2026 → Jan 16, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Jan 17)

✓ SLA Met (13d early)

Coordinators 6.1d

Billing 0.5d

✓ SLA Met

Coordinators
6.1 days
Over SLA

Billing
0.5 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 17, 2026 (14 days early)

📅

6.0 days Total Age

⏱️

5.5d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

6.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

4 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Rozier Cole — scheduling delays attributed to technician, not coordinators

Visit 1 Jan 15, 2026

Visit 2 Jan 16, 2026

AI Analysis

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Completed with minor delays

Invoiced • 125 days old

🚨

Primary Delay 5.5 days stuck in "Assigned"

⏱️

Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.6d / 1.0d SLA

Assigned

5.5d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.5d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        CNL 01/15/2026
01/16/2026 PMD UNIT PER MFG INSTRUCTIONS                    

🔍 Technician Findings

                        FOUND UNIT NEEDING PM                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:21 AM

Work Order: WO-01336072

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 3:03 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 4h 41m

⚠️ 5.0 business days

⏱️

Labor Added Jan 15, 6:14 PM

Type: Labor

Status: Open

Qty: 1

⏳ 1.7 business days

⏱️

▶

3 3x Labor Added Jan 16, 9:48 PM

3x Labor Added → Status: Tech On Site → Status: Closed

🔧

Status: Tech On Site by Rozier Cole

From: Assigned, Tech On Site

To: Tech On Site, Completed

Duration in Previous: 7d 6h, 0m

🏁

Status: Closed by Rozier Cole

From: Completed

To: Closed

Duration in Previous: 2m

⏳ 2.3 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 20, 10:49 AM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 12h

📨

▶

2 Status: Invoice Pending Jan 20, 2:43 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Jan 21, 9:00 AM

Invoice Number: SM-251750

Bottlenecks

Assigned

Duration: 5.5 business days (threshold: 4.0 business hours)

Exceeded by 5.0 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Rozier Cole

Scheduled

N/A

Created

Jan 9, 10:21 AM

Invoice #

SM-251750

Work Details (4)

Name	Type	Status	Qty	Amount	Date
WL-03067023	Labor	Open	1	$0.00	Jan 15, 6:14 PM
WL-03069035	Labor	Open	2	$0.00	Jan 16, 9:48 PM
WL-03069036	Labor	Open	5	$0.00	Jan 16, 9:48 PM
WL-03069037	Travel	Open	300	$0.00	Jan 16, 9:48 PM