Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336079 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 9, 2026 → Jan 15, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 15)
✓ SLA Met (14d early)
Coordinators 5.1d
Field Work 0.2d
Billing 0.7d
✓ SLA Met
Coordinators
5.1 days
Over SLA
Field Work
0.2 days
Billing
0.7 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 15, 2026 (44 days early)
📅
5.0 days Total Age
⏱️
4.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 4.5 days stuck in "Assigned"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm'd unit per mfg instructions
🔍 Technician Findings
found unit needing pm
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:21 AM
Work Order: WO-01336079
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 3:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 41m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Rozier Cole Jan 15, 3:57 PM
From: Assigned
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
▶
3 Labor Added Jan 15, 5:46 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rozier Cole
From: Tech On Site
To: Completed
Duration in Previous: 1h 50m
🏁
Status: Closed by Rozier Cole
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 11:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
2 Status: Invoice Pending Jan 19, 4:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 20, 9:00 AM
Invoice Number: SM-251664

Bottlenecks

Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Rozier Cole
Scheduled
N/A
Created
Jan 9, 10:21 AM
Invoice #
SM-251664

Work Details (1)

Name Type Status Qty Amount Date
WL-03066966 Labor Open 1 $0.00 Jan 15, 5:46 PM

Details