Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336207 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 JAY HOSPITAL — 14114 ALABAMA ST, Jay FL, 32565

Jan 9, 2026 → Jan 21, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Jan 21)

✓ SLA Met (8d early)

Coordinators 9.1d

Field Work 0.0d

Billing 0.2d

✓ SLA Met

Coordinators
9.1 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 21, 2026 (10 days early)

📅

9.0 days Total Age

⏱️

8.8d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

9.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 125 days old

🚨

Primary Delay 8.8 days stuck in "Assigned"

⏱️

Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.3d / 1.0d SLA

Assigned

8.8d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Linet Eleganza 4 Critical Care Bed                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336207

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 12:37 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2h 15m

⚠️ 8.0 business days

👷

Technician Assigned by Mark Franks Jan 20, 2:50 PM

Technician: Kevin Cogdill

⏳ 2.0 business days

🔧

Status: Tech On Site by Kevin Cogdill Jan 21, 6:39 PM

From: Assigned

To: Tech On Site

Duration in Previous: 12d 6h

⏱️

▶

3 3x Labor Added Jan 21, 6:47 PM

3x Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Kevin Cogdill

From: Tech On Site

To: Completed

Duration in Previous: 10m

🏁

Status: Closed by Kevin Cogdill

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 2.6 business days

📄

Status: Ready to Bill by Hannah Shaw Jan 23, 1:08 PM

From: Closed

To: Ready to Bill

Duration in Previous: 1d 18h

📨

Status: Invoice Pending by Hannah Shaw Jan 23, 2:49 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 1h 40m

⏳ 2.0 business days

🧾

Invoice Created Jan 26, 9:00 AM

Invoice Number: SM-252121

Bottlenecks

Assigned

Duration: 8.8 business days (threshold: 4.0 business hours)

Exceeded by 8.3 business days

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-252121

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03074121	Labor	Open	1.5	$0.00	Jan 21, 6:47 PM
WL-03074122	Labor	Open	1	$0.00	Jan 21, 6:47 PM
WL-03074123	Travel	Open	90	$0.00	Jan 21, 6:47 PM