Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336249 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Monroe — 4864 Jackson St, Monroe LA, 71202

Jan 9, 2026 → Feb 18, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (11 biz days late)

Active: 26 biz days

🕐 Clock stopped: Completed (Feb 18, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

26d

▶ Clock Running

Status: Assigned

Jan 9 → Feb 18, 2026

26 business days (counted)

Running total: 26 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 18, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Feb 18	Assigned	▶ Running	26	26

Coordinators 27.1d

Billing 1.5d

✗ SLA Missed

Coordinators
27.1 days
Over SLA

Billing
1.5 days
Over SLA

Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)

📅

27.0 days Total Age

⏱️

27.0d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

32.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

13 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Jan 20, 2026

Visit 2 Feb 10, 2026

Visit 3 Feb 18, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 216 days old

🚨

Primary Delay 27.0 days stuck in "Assigned"

⏱️

Total Delay 32.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

27.0d / 0.5d SLA

Closed

6.9d / 1.0d SLA

Ready to Bill

1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        1.20.2026 searching for asset
2.10.2026 searching for asset
2.18.2026 PM completed per manufacture spec                    

🔍 Technician Findings

                        Preventive Maintenance                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Birthing Bed                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336249

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Status: Assigned Jan 9, 10:59 AM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Daniel Clark

⚠️ 7.0 business days

⏱️

3x Labor Added Jan 20, 12:29 PM

Type: Labor, Travel

Status: Open

Qty: 2, 1, 103

🚨 16.0 business days

⏱️

5x Labor Added Feb 10, 12:53 PM

Type: Labor, Travel

Status: Open

Qty: 2, 1, 103

⚠️ 6.0 business days

⏱️

▶

2 5x Labor Added Feb 18, 11:24 AM

5x Labor Added → Status: Completed

✔️

Status: Completed by Daniel Clark

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 40d 0h, 0m

⚠️ 7.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 26, 2:48 PM

From: Closed

To: Ready to Bill

Duration in Previous: 8d 3h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 11h 53m, 0m

🧾

Invoice Created Feb 27, 9:00 AM

Invoice Number: SM-255042

Bottlenecks

Assigned

Duration: 27.0 business days (threshold: 4.0 business hours)

Exceeded by 26.5 business days

Closed

Duration: 6.9 business days (threshold: 1.0 business days)

Exceeded by 5.9 business days

Ready to Bill

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Daniel Clark

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-255042

Work Details (13)

Name	Type	Status	Qty	Amount	Date
WL-03071633	Labor	Open	2	$0.00	Jan 20, 12:29 PM
WL-03071634	Labor	Open	1	$0.00	Jan 20, 12:29 PM
WL-03071635	Travel	Open	103	$0.00	Jan 20, 12:29 PM
WL-03099158	Labor	Open	2	$0.00	Feb 10, 12:53 PM
WL-03099159	Labor	Open	1	$0.00	Feb 10, 12:53 PM
WL-03099160	Labor	Open	2	$0.00	Feb 10, 12:53 PM
WL-03099161	Travel	Open	103	$0.00	Feb 10, 12:53 PM
WL-03099162	Travel	Open	103	$0.00	Feb 10, 12:53 PM
WL-03110200	Labor	Open	2	$0.00	Feb 18, 11:24 AM
WL-03110201	Labor	Open	1	$0.00	Feb 18, 11:24 AM
WL-03110202	Labor	Open	2	$0.00	Feb 18, 11:24 AM
WL-03110203	Travel	Open	103	$0.00	Feb 18, 11:24 AM
WL-03110204	Travel	Open	103	$0.00	Feb 18, 11:24 AM