Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336258 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Jan 9, 2026 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
27d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 19, 2026
27 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 19 Assigned ▶ Running 27 27
Coordinators 28.1d
Billing 1.3d
✗ SLA Missed
Coordinators
28.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 19, 2026 (9 days early)
📅
28.0 days Total Age
⏱️
28.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
32.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 11, 2026
Visit 2 Feb 19, 2026

AI Analysis

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Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 28.0 days stuck in "Assigned"
⏱️
Total Delay 32.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
28.0d / 0.5d SLA
Closed
5.4d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.11.2026 Searching for asset 2.19.2026 PM completed per manufacture spec
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336258
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 10:59 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Daniel Clark
🚨 23.0 business days
⏱️
Labor Added Feb 11, 6:38 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 5.7 business days
⏱️
▶
2 Labor Added Feb 19, 3:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 41d 4h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 4:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 0h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 28m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 28.0 business days (threshold: 4.0 business hours)
Exceeded by 27.5 business days
Closed
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255042

Work Details (2)

Name Type Status Qty Amount Date
WL-03101837 Labor Open 1 $0.00 Feb 11, 6:38 PM
WL-03112381 Labor Open 1 $0.00 Feb 19, 3:47 PM

Details