Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336275 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Jan 9, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 17, 2026
25 business days (counted)
Running total: 25 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 17 Assigned ▶ Running 25 25
Coordinators 26.1d
Field Work 0.0d
Billing 1.3d
✗ SLA Missed
Coordinators
26.1 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 17, 2026 (11 days early)
📅
26.0 days Total Age
⏱️
26.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
32.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 5, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 26.0 days stuck in "Assigned"
⏱️
Total Delay 32.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
26.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
7.6d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.10.2026 Searching for asset 2.17.2026 PM completed per manufacture spec.
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336275
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 10:59 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Daniel Clark
🚨 20.0 business days
⏱️
2x Labor Added Feb 6, 1:45 PM
Type: Labor, Travel
Status: Open
Qty: 0.66666666666667, 33
⏳ 4.0 business days
⏱️
Labor Added Feb 11, 5:34 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.8 business days
⏱️
▶
3 3x Labor Added Feb 17, 2:29 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Assigned
To: Completed
Duration in Previous: 39d 3h
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 4:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 1h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 10h 36m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 26.0 business days (threshold: 4.0 business hours)
Exceeded by 25.5 business days
Closed
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255042

Work Details (6)

Name Type Status Qty Amount Date
WL-03095411 Labor Open 0.66666666666667 $0.00 Feb 6, 1:45 PM
WL-03095412 Travel Open 33 $0.00 Feb 6, 1:45 PM
WL-03101684 Labor Open 1 $0.00 Feb 11, 5:34 PM
WL-03108754 Labor Open 0.66666666666667 $0.00 Feb 17, 2:29 PM
WL-03108755 Labor Open 1 $0.00 Feb 17, 2:29 PM
WL-03108756 Travel Open 33 $0.00 Feb 17, 2:29 PM

Details