Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336432 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper Express Care — 316 Calhoun St, Charleston SC, 29401

Jan 9, 2026 → Jan 16, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 16)
✓ SLA Met (13d early)
Coordinators 6.1d
Billing 0.6d
✓ SLA Met
Coordinators
6.1 days
Over SLA
Billing
0.6 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
6.0 days Total Age
⏱️
5.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 5.8 days stuck in "Assigned"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stretcher

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336432
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
⚠️ 6.0 business days
⏱️
▶
2 3x Labor Added Jan 16, 6:45 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 6h, 0m
⏳ 1.7 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 11:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
▶
2 Status: Invoice Pending Jan 19, 5:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 20, 9:00 AM
Invoice Number: SM-251666

Bottlenecks

Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251666

Work Details (3)

Name Type Status Qty Amount Date
WL-03068720 Labor Open 1 $0.00 Jan 16, 6:45 PM
WL-03068721 Labor Open 0.25 $0.00 Jan 16, 6:45 PM
WL-03068722 Travel Open 23.8 $0.00 Jan 16, 6:45 PM

Details