Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336496 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 9, 2026 → Jan 21, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 22)
✓ SLA Met (8d early)
Coordinators 9.5d
Billing 5.6d
✓ SLA Met
Coordinators
9.5 days
Over SLA
Billing
5.6 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 22, 2026 (9 days early)
📅
9.4 days Total Age
⏱️
9.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
11.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 9.2 days stuck in "Assigned"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
9.2d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Billing Review
5.2d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.22.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
pm
🔍 Technician Findings
pm
⚠️ Problem Description
Preventive Maintenance
📄 Description
SC900

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336496
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
⚠️ 9.0 business days
⏱️
▶
2 3x Labor Added Jan 21, 10:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12d 9h, 0m
💵
Status: Billing Review by Hannah Shaw Jan 22, 5:29 PM
From: Closed
To: Billing Review
Duration in Previous: 19h 11m
⚠️ 5.8 business days
📄
Status: Ready to Bill by Jennifer Johnson Jan 29, 2:41 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6d 21h
📨
Status: Invoice Pending by Hannah Shaw Jan 29, 5:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 55m, 0m
🧾
Invoice Created Jan 30, 9:00 AM
Invoice Number: SM-252547

Bottlenecks

Assigned
Duration: 9.2 business days (threshold: 4.0 business hours)
Exceeded by 8.7 business days
Billing Review
Duration: 5.2 business days (threshold: 2.0 business days)
Exceeded by 3.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252547

Work Details (3)

Name Type Status Qty Amount Date
WL-03074454 Labor Open 0.25 $0.00 Jan 21, 10:15 PM
WL-03074455 Labor Open 1 $0.00 Jan 21, 10:15 PM
WL-03074456 Travel Open 24.6 $0.00 Jan 21, 10:15 PM

Details