Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336519 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 9, 2026 → Jan 19, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (10d early)
Coordinators 7.3d
Billing 0.2d
✓ SLA Met
Coordinators
7.3 days
Over SLA
Billing
0.2 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 20, 2026 (39 days early)
📅
7.3 days Total Age
⏱️
7.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 7.1 days stuck in "Assigned"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
7.1d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336519
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 12:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Ray-Anthony Alston
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 19, 9:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 8h, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 20, 12:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 12m
📨
▶
2 Status: Invoice Pending Jan 20, 1:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 4.0 business days
🧾
Invoice Created Jan 23, 7:15 PM
Invoice Number: SM-251728

Bottlenecks

Assigned
Duration: 7.1 business days (threshold: 4.0 business hours)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251728

Work Details (1)

Name Type Status Qty Amount Date
WL-03071151 Labor Open 0.25 $0.00 Jan 19, 9:02 PM

Details