Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336537 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 9, 2026 → Feb 2, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 3)
✗ SLA Missed (3d late)
Coordinators 17.1d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Coordinators
17.1 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 3, 2026 (25 days early)
📅
17.0 days Total Age
⏱️
16.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 16.9 days stuck in "Assigned"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
16.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336537
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 1m
🚨 17.0 business days
⏱️
▶
3 3x Labor Added Feb 2, 7:17 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 24d 6h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 10:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 6, 8:13 PM
Invoice Number: SM-252970

Bottlenecks

Assigned
Duration: 16.9 business days (threshold: 4.0 business hours)
Exceeded by 16.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252970

Work Details (3)

Name Type Status Qty Amount Date
WL-03088680 Labor Open 1 $0.00 Feb 2, 7:17 PM
WL-03088681 Labor Open 0.25 $0.00 Feb 2, 7:17 PM
WL-03088682 Travel Open 23.8 $0.00 Feb 2, 7:17 PM

Details