Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336570 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Jan 9, 2026 → Jan 15, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 15)
✓ SLA Met (14d early)
Coordinators 5.1d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Coordinators
5.1 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 15, 2026 (44 days early)
📅
5.0 days Total Age
⏱️
4.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 125 days old
🚨
Primary Delay 4.8 days stuck in "Assigned"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
4.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336570
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 1m
⚠️ 5.0 business days
⏱️
▶
3 3x Labor Added Jan 15, 2:03 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 6d 1h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 24m
📨
Status: Invoice Pending by Hannah Shaw Jan 16, 4:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 53m
💰
Status: Invoiced by Hannah Shaw Jan 16, 5:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 40m
⏳ 1.9 business days
🧾
Invoice Created Jan 19, 9:00 AM
Invoice Number: SM-251580

Bottlenecks

Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251580

Work Details (3)

Name Type Status Qty Amount Date
WL-03066411 Labor Open 1 $0.00 Jan 15, 2:03 PM
WL-03066412 Labor Open 0.25 $0.00 Jan 15, 2:03 PM
WL-03066413 Travel Open 23.8 $0.00 Jan 15, 2:03 PM

Details