Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336588 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 28)
✓ SLA Met (1d early)
Coordinators 14.1d
Billing 0.2d
✓ SLA Met
Coordinators
14.1 days
Over SLA
Billing
0.2 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 28, 2026 (31 days early)
📅
14.0 days Total Age
⏱️
13.8d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 13.8 days stuck in "Assigned"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
13.8d / 0.5d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1061 Gynnie® OB/GYN Stretcher

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336588
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
🚨 14.0 business days
⏱️
2x Labor Added Jan 28, 2:24 PM
Type: Labor
Status: Open
Qty: 0.25, 0.5
✔️
Status: Completed by Matthew Sebzda Jan 28, 5:46 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 19d 5h, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 12:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 1:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 22m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252688

Bottlenecks

Assigned
Duration: 13.8 business days (threshold: 4.0 business hours)
Exceeded by 13.3 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252688

Work Details (2)

Name Type Status Qty Amount Date
WL-03081806 Labor Open 0.25 $0.00 Jan 28, 2:24 PM
WL-03081807 Labor Open 0.5 $0.00 Jan 28, 2:24 PM

Details