Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336594 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jan 9, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (12 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 18, 2026
26 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 27 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 18 Assigned ▶ Running 26 26
Feb 18 → Feb 19 Tech On Site ▶ Running 1 27
Coordinators 27.1d
Field Work 0.3d
Billing 1.1d
✗ SLA Missed
Coordinators
27.1 days
Over SLA
Field Work
0.3 days
Billing
1.1 days
Over SLA
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 19, 2026 (40 days early)
📅
27.1 days Total Age
⏱️
26.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 26.8 days stuck in "Assigned"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
26.8d / 0.5d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336594
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 22m
🚨 27.0 business days
👷
Technician Assigned by Laura Hill Feb 18, 4:13 PM
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Feb 18, 5:38 PM
From: Assigned
To: Tech On Site
Duration in Previous: 40d 4h
⏱️
▶
2 Labor Added Feb 18, 7:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 2h 18m
🏁
Status: Closed by Kevin Cogdill Feb 18, 8:12 PM
From: Completed
To: Closed
Duration in Previous: 15m
⚠️ 6.5 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 26, 6:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 22h
📨
Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 8h 28m, 0m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-255042

Bottlenecks

Assigned
Duration: 26.8 business days (threshold: 4.0 business hours)
Exceeded by 26.3 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255042

Work Details (1)

Name Type Status Qty Amount Date
WL-03111191 Labor Open 1.25 $0.00 Feb 18, 7:53 PM

Details