Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336600 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 12)
✗ SLA Missed (12d late)
Coordinators 25.5d
Field Work 0.0d
Billing 6.7d
✗ SLA Missed
Coordinators
25.5 days
Over SLA
Field Work
0.0 days
Billing
6.7 days
Over SLA
Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 12, 2026 (47 days early)
📅
24.6 days Total Age
⏱️
23.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
37.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 23.5 days stuck in "Assigned"
⏱️
Total Delay 37.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
23.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
10.0d / 1.0d SLA
Billing Review
6.0d / 2.0d SLA
Ready to Bill
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.25.26 hshaw - moved WO to BR, TA not populated

🔧 Work Performed
XC 2/11/26 Completed inspection
🔍 Technician Findings
XC 2/11/26 Inspection due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Long term hospital bed

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336600
Type: Preventive Maintenance
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 12, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
🚨 23.0 business days
⏱️
▶
3 Labor Added Feb 11, 11:22 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 30d 14h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 2m
🚨 10.1 business days
💵
Status: Billing Review by Hannah Shaw Feb 25, 10:25 AM
From: Closed
To: Billing Review
Duration in Previous: 13d 10h
⚠️ 6.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Mar 4, 3:04 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7d 4h
📨
▶
2 Status: Invoice Pending Mar 4, 8:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 5, 9:00 AM
Invoice Number: SM-255619

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 23.5 business days (threshold: 4.0 business hours)
Exceeded by 23.0 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Billing Review
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255619

Work Details (1)

Name Type Status Qty Amount Date
WL-03102427 Labor Open 0.5 $0.00 Feb 11, 11:22 PM

Details