Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336646 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Jan 9, 2026 → Feb 19, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 20)

✗ SLA Missed (20d late)

Coordinators 31.0d

Field Work 0.0d

Billing 1.0d

✗ SLA Missed

Coordinators
31.0 days
Over SLA

Field Work
0.0 days

Billing
1.0 days
Over SLA

Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 20, 2026 (39 days early)

📅

30.1 days Total Age

⏱️

29.0d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

33.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 29.0 days stuck in "Assigned"

⏱️

Total Delay 33.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

29.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        2/19/26 XC Completed PM                    

🔍 Technician Findings

                        2/19/26 XC PM due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336646

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:15 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

🚨 29.0 business days

⏱️

3x Labor Added Feb 19, 7:05 PM

Type: Labor, Travel

Status: Open

Qty: 1.5, 0.75, 66

✔️

Status: Completed by Xiraiyah Coston Feb 19, 7:23 PM

From: Assigned

To: Completed

Duration in Previous: 38d 10h

🏁

Status: Closed by Xiraiyah Coston Feb 19, 7:32 PM

From: Completed

To: Closed

Duration in Previous: 9m

⚠️ 5.6 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 26, 6:22 PM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 22h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 2:42 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 8h 19m, 0m

🚨 31.9 business days

🧾

Invoice Created Apr 13, 8:10 AM

Invoice Number: SM-255042

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 29.0 business days (threshold: 4.0 business hours)

Exceeded by 28.5 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 1.0 business days (threshold: 1.0 business days)

Exceeded by 0.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-255042

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03112873	Labor	Open	1.5	$0.00	Feb 19, 7:05 PM
WL-03112874	Labor	Open	0.75	$0.00	Feb 19, 7:05 PM
WL-03112875	Travel	Open	66	$0.00	Feb 19, 7:05 PM