Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336661 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Jan 9, 2026 → Feb 19, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 20)

✗ SLA Missed (20d late)

Coordinators 31.1d

Field Work 0.0d

Billing 1.8d

✗ SLA Missed

Coordinators
31.1 days
Over SLA

Field Work
0.0 days

Billing
1.8 days
Over SLA

Created: Jan 9, 2026 Due: Mar 31, 2026 Completed: Feb 20, 2026 (39 days early)

📅

30.1 days Total Age

⏱️

29.1d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

35.4d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 29.1 days stuck in "Assigned"

⏱️

Total Delay 35.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

2.0d / 1.0d SLA

Assigned

29.1d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

6.0d / 1.0d SLA

Ready to Bill

1.8d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        XC 2/19/26 Completed pm                    

🔍 Technician Findings

                        XC  2/19/26 PM due                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336661

Type: Preventive Maintenance

Priority: PSM

⏳ 2.0 business days

👷

▶

2 Technician Assigned Jan 12, 9:15 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Melissa Owens

From: Ready for Scheduling

To: Assigned

Duration in Previous: 2d 22h

🚨 29.0 business days

⏱️

▶

2 Labor Added Feb 19, 7:42 PM

Labor Added → Status: Completed

✔️

Status: Completed by Xiraiyah Coston

From: Assigned

To: Completed

Duration in Previous: 38d 10h

🏁

Status: Closed by Xiraiyah Coston Feb 19, 7:48 PM

From: Completed

To: Closed

Duration in Previous: 5m

⚠️ 6.5 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 27, 12:40 PM

From: Closed

To: Ready to Bill

Duration in Previous: 7d 16h

⏳ 1.7 business days

📨

▶

2 Status: Invoice Pending Mar 2, 5:51 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 30.9 business days

🧾

Invoice Created Apr 13, 8:10 AM

Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Assigned

Duration: 29.1 business days (threshold: 4.0 business hours)

Exceeded by 28.6 business days

Closed

Duration: 6.0 business days (threshold: 1.0 business days)

Exceeded by 5.0 business days

Ready to Bill

Duration: 1.8 business days (threshold: 1.0 business days)

Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-255296

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03112991	Labor	Open	0.5	$0.00	Feb 19, 7:42 PM