Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336712 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 9, 2026 → Feb 23, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 23)

✗ SLA Missed (24d late)

Coordinators 32.5d

Billing 1.8d

✗ SLA Missed

Coordinators
32.5 days
Over SLA

Billing
1.8 days
Over SLA

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 23, 2026 (22 days late)

📅

31.9 days Total Age

⏱️

28.5d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

35.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 28.5 days stuck in "Assigned"

⏱️

Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

28.5d / 0.5d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

1.8d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        PM performed and completed                    

🔍 Technician Findings

                        Unit was within OEM specs                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336712

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 14, 1:40 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 3h

🚨 28.0 business days

👷

Technician Assigned by Laura Hill Feb 20, 11:59 AM

Technician: David Hernandez

⏳ 1.2 business days

⏱️

▶

2 Labor Added Feb 23, 1:52 AM

Labor Added → Status: Completed

✔️

Status: Completed by David Hernandez

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 39d 12h, 0m

⚠️ 5.0 business days

📄

Status: Ready to Bill by Brandi Alvarez Feb 27, 12:54 PM

From: Closed

To: Ready to Bill

Duration in Previous: 4d 10h

⏳ 1.7 business days

📨

▶

2 Status: Invoice Pending Mar 2, 5:51 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🚨 54.0 business days

🧾

Invoice Created May 14, 9:00 AM

Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 28.5 business days (threshold: 4.0 business hours)

Exceeded by 28.0 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

Ready to Bill

Duration: 1.8 business days (threshold: 1.0 business days)

Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

David Hernandez

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-255296

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03115799	Labor	Open	1	$0.00	Feb 23, 1:52 AM