Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336732 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 9, 2026 → Feb 23, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Invoiced (Feb 23)
✗ SLA Missed (24d late)
Coordinators 32.5d
Incomplete 0.0d (excluded)
Billing 1.8d
✗ SLA Missed
Coordinators
32.5 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
1.8 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 23, 2026 (22 days late)
📅
31.8 days Total Age
⏱️
28.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
35.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 28.5 days stuck in "Assigned"
⏱️
Total Delay 35.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
28.5d / 0.5d SLA
Closed
5.8d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM performed and completed
🔍 Technician Findings
Unit within OEM specs. Returned to service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336732
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Jan 14, 1:40 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Yves Dessin
🚨 27.0 business days
👷
Technician Assigned by Matthew Bateman Feb 19, 2:39 PM
Technician: David Hernandez
⏳ 2.1 business days
⏱️
Labor Added Feb 23, 1:09 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by David Hernandez Feb 23, 1:24 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 39d 11h, 1m
⚠️
Status: Incomplete by Matthew Bateman Feb 23, 7:37 AM
From: Closed
To: Incomplete
Duration in Previous: 6h 12m
⏱️
▶
2 2x Labor Added Feb 23, 7:49 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 12m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 12:52 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 54.0 business days
🧾
Invoice Created May 14, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 28.5 business days (threshold: 4.0 business hours)
Exceeded by 28.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255296

Work Details (3)

Name Type Status Qty Amount Date
WL-03115792 Labor Open 1 $0.00 Feb 23, 1:09 AM
WL-03115868 Labor Open 0.5 $0.00 Feb 23, 7:49 AM
WL-03115869 Travel Open 16 $0.00 Feb 23, 7:49 AM

Details