Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336838 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 9, 2026 → Feb 17, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (11 biz days late)

Active: 26 biz days

🕐 Clock stopped: Completed (Feb 18, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

26d

▶ Clock Running

Status: Assigned

Jan 9 → Feb 18, 2026

26 business days (counted)

Running total: 26 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 18, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Feb 18	Assigned	▶ Running	26	26

Coordinators 26.4d

Billing 0.2d

✗ SLA Missed

Coordinators
26.4 days
Over SLA

Billing
0.2 days

Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)

📅

26.3 days Total Age

⏱️

26.3d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

32.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 216 days old

🚨

Primary Delay 26.3 days stuck in "Assigned"

⏱️

Total Delay 32.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

26.3d / 0.5d SLA

Closed

8.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        0.09 ohms	097-185mA                    

🔍 Technician Findings

                        0.09 ohms	097-185mA                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336838

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 11:00 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 37m

🚨 26.0 business days

⏱️

▶

2 Labor Added Feb 17, 9:08 PM

Labor Added → Status: Completed

✔️

Status: Completed by Kenneth Lancara

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 39d 10h, 0m

⚠️ 8.4 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 27, 9:22 AM

From: Closed

To: Ready to Bill

Duration in Previous: 9d 12h

📨

Status: Invoice Pending by Hannah Shaw Feb 27, 10:57 AM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 1h 35m, 0m

⏳ 2.0 business days

🧾

Invoice Created Mar 2, 9:00 AM

Invoice Number: SM-255180

Bottlenecks

Assigned

Duration: 26.3 business days (threshold: 4.0 business hours)

Exceeded by 25.8 business days

Closed

Duration: 8.0 business days (threshold: 1.0 business days)

Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kenneth Lancara

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-255180

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03109597	Labor	Open	1	$0.00	Feb 17, 9:08 PM