Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336847 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 9, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 28 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 21, 2026
28 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 21 Assigned ▶ Running 28 28
Coordinators 29.1d
Billing 1.5d
✗ SLA Missed
Coordinators
29.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 21, 2026 (7 days early)
📅
29.0 days Total Age
⏱️
29.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 29.0 days stuck in "Assigned"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
29.0d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.12 ohms 013-045mA
🔍 Technician Findings
0.12 ohms 013-045mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
FL28EX GoBed II

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336847
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 11:00 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kenneth Lancara
🚨 29.0 business days
⏱️
▶
2 2x Labor Added Feb 20, 8:58 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 42d 9h, 0m
⚠️ 5.4 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 3:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 18h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Assigned
Duration: 29.0 business days (threshold: 4.0 business hours)
Exceeded by 28.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255296

Work Details (2)

Name Type Status Qty Amount Date
WL-03114753 Labor Open 1 $0.00 Feb 20, 8:58 PM
WL-03114754 Labor Open 0.25 $0.00 Feb 20, 8:58 PM

Details