Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336854 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 9, 2026 → Feb 17, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 18, 2026
26 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 18 Assigned ▶ Running 26 26
Coordinators 26.3d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Coordinators
26.3 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
26.2 days Total Age
⏱️
26.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
32.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 26.2 days stuck in "Assigned"
⏱️
Total Delay 32.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
26.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
performed PM with 300 lbs
🔍 Technician Findings
performed PM with 300 lbs
⚠️ Problem Description
Preventive Maintenance
📄 Description
Arjo Maxi Move (KMCLUN) Patient Lift

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336854
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
🚨 26.0 business days
⏱️
▶
3 Labor Added Feb 17, 8:53 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kenneth Lancara
From: Assigned
To: Completed
Duration in Previous: 39d 9h
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 9:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 12h
📨
▶
2 Status: Invoice Pending Feb 27, 10:59 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255182

Bottlenecks

Assigned
Duration: 26.2 business days (threshold: 4.0 business hours)
Exceeded by 25.7 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255182

Work Details (1)

Name Type Status Qty Amount Date
WL-03109572 Labor Open 1.5 $0.00 Feb 17, 8:53 PM

Details