Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336855 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Jan 9, 2026 → Feb 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (11 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 18, 2026
26 business days (counted)
Running total: 26 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 18, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 18 Assigned ▶ Running 26 26
Coordinators 27.1d
Billing 1.5d
✗ SLA Missed
Coordinators
27.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 18, 2026 (10 days early)
📅
27.0 days Total Age
⏱️
27.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
33.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 27.0 days stuck in "Assigned"
⏱️
Total Delay 33.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
27.0d / 0.5d SLA
Closed
7.3d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.12 ohms 014-043mA
🔍 Technician Findings
0.12 ohms 014-043mA
⚠️ Problem Description
Preventive Maintenance
📄 Description
FL28EX GoBed II

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336855
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 37m
🚨 27.0 business days
⏱️
▶
2 Labor Added Feb 18, 4:21 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 40d 5h, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 2:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 22h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:51 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255296

Bottlenecks

Assigned
Duration: 27.0 business days (threshold: 4.0 business hours)
Exceeded by 26.5 business days
Closed
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255296

Work Details (1)

Name Type Status Qty Amount Date
WL-03110780 Labor Open 1 $0.00 Feb 18, 4:21 PM

Details