Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336924 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Jan 9, 2026 → Feb 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Feb 14, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 9, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 21 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 10 → Feb 14, 2026
3 business days (counted)
Running total: 24 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 9 Assigned ▶ Running 20 20
Feb 9 → Feb 10 Tech On Site ▶ Running 1 21
Feb 10 → Feb 14 Scheduled ▶ Running 3 24
Coordinators 25.1d
Field Work 1.2d
Billing 0.1d
✗ SLA Missed
Coordinators
25.1 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 14, 2026 (13 days late)
📅
25.0 days Total Age
⏱️
20.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
29.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 15, 2026
Visit 2 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 20.9 days stuck in "Assigned"
⏱️
Total Delay 29.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
20.9d / 0.5d SLA
Tech On Site
1.2d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
13feb2026 fjackson performed pm 15jan2026 fjackson cnl
🔍 Technician Findings
pm due
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336924
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 40m
⚠️ 6.0 business days
⏱️
Labor Added Jan 18, 11:59 PM
Type: Labor
Status: Open
Qty: 1
🚨 15.0 business days
🔧
Status: Tech On Site by Robert Jackson Feb 9, 2:10 PM
From: Assigned
To: Tech On Site
Duration in Previous: 31d 2h
🗓️
▶
2 Status: Scheduled Feb 9, 11:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2026-02-10T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Robert Jackson Feb 11, 9:37 PM
Scheduled For: 2026-02-13T15:00:00.000+0000
⏳ 2.3 business days
⏱️
▶
2 3x Labor Added Feb 13, 9:56 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 22h, 0m
⚠️ 8.3 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 26, 10:04 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 12h
📨
▶
2 Status: Invoice Pending Feb 26, 10:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 27, 9:00 AM
Invoice Number: SM-254952

Bottlenecks

Assigned
Duration: 20.9 business days (threshold: 4.0 business hours)
Exceeded by 20.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Franco Jackson
Scheduled
Feb 13, 10:00 AM
Created
Jan 9, 10:22 AM
Invoice #
SM-254952

Work Details (4)

Name Type Status Qty Amount Date
WL-03069856 Labor Open 1 $0.00 Jan 18, 11:59 PM
WL-03106049 Labor Open 0.5 $0.00 Feb 13, 9:56 PM
WL-03106050 Labor Open 1 $0.00 Feb 13, 9:56 PM
WL-03106051 Travel Open 22 $0.00 Feb 13, 9:56 PM

Details