Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336926 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 12)
✗ SLA Missed (12d late)
Coordinators 26.5d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
26.5 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)
📅
24.2 days Total Age
⏱️
9.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
23.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 28, 2026
Visit 2 Feb 11, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 9.6 days stuck in "Scheduled"
⏱️
Total Delay 23.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
8.9d / 0.5d SLA
Scheduled
15.4d / 2.0d SLA
Reschedule
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.28 CNL 2.11 pm service
🔍 Technician Findings
performed pm service bed is working properly
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336926
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
⚠️ 9.0 business days
🗓️
▶
2 Status: Scheduled Jan 21, 2:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Lawrence Yoder
Scheduled For: 2026-01-26T17:00:00.000+0000
💵
Expenses Added Jan 21, 2:47 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Jim Kingery Jan 24, 5:12 PM
Scheduled For: 2026-01-27T17:00:00.000+0000
⏳ 4.0 business days
⏱️
5x Labor Added Jan 29, 7:28 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 0.5, 1, 288
⏳ 3.6 business days
🔄
Status: Reschedule by Lawrence Yoder Feb 3, 8:29 AM
From: Scheduled
To: Reschedule
Duration in Previous: 12d 17h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 4, 1:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Lawrence Yoder
Scheduled For: 2026-02-09T11:00:00.000+0000
💵
Expenses Added Feb 4, 1:21 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
3 3x Labor Added Feb 11, 8:14 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Scheduled
To: Completed
Duration in Previous: 7d 7h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 5.5 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 9:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 12h
📨
▶
2 Status: Invoice Pending Feb 18, 9:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 17.0 business days
🧾
Invoice Created Mar 12, 12:31 PM
Invoice Number: SM-254254

Bottlenecks

Assigned
Duration: 8.9 business days (threshold: 4.0 business hours)
Exceeded by 8.4 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
Feb 9, 6:00 AM
Created
Jan 9, 10:22 AM
Invoice #
SM-254254

Work Details (10)

Name Type Status Qty Amount Date
WL-03073588 Expenses Open 1 $0.00 Jan 21, 2:47 PM
WL-03084074 Labor Open 5 $0.00 Jan 29, 7:28 PM
WL-03084075 Labor Open 0.5 $0.00 Jan 29, 7:28 PM
WL-03084076 Expenses Open 1 $0.00 Jan 29, 7:28 PM
WL-03084077 Travel Open 288 $0.00 Jan 29, 7:28 PM
WL-03084078 Travel Open 5 $0.00 Jan 29, 7:28 PM
WL-03091297 Expenses Open 1 $0.00 Feb 4, 1:21 PM
WL-03102060 Labor Open 0.25 $0.00 Feb 11, 8:14 PM
WL-03102061 Labor Open 1 $0.00 Feb 11, 8:14 PM
WL-03102062 Travel Open 5 $0.00 Feb 11, 8:14 PM

Details