Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336957 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 31)
✗ SLA Missed
Coordinators 16.1d
Billing 0.0d
✗ SLA Missed
Coordinators
16.1 days
Over SLA
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
16.0 days Total Age
⏱️
15.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 15.9 days stuck in "Assigned"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
15.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm service
🔍 Technician Findings
pm service performed bed is working properly located in room 4130
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336957
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 12:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
🚨 16.0 business days
⏱️
▶
3 Labor Added Jan 30, 8:27 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 21d 8h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.4 business days
📄
▶
2 Status: Ready to Bill Feb 2, 3:29 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252822

Bottlenecks

Assigned
Duration: 15.9 business days (threshold: 4.0 business hours)
Exceeded by 15.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252822

Work Details (1)

Name Type Status Qty Amount Date
WL-03086127 Labor Open 0.75 $0.00 Jan 30, 8:27 PM

Details