Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336966 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Feb 11, 2026

✅ Completed

PSM Last business day of January 2026

Target: Jan 30, 2026

🕐 Clock stopped: Completed (Feb 12)

✗ SLA Missed (12d late)

Coordinators 24.3d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Coordinators
24.3 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)

📅

24.2 days Total Age

⏱️

24.1d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

27.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Jan 29, 2026

Visit 2 Jan 30, 2026

Visit 3 Feb 11, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 125 days old

🚨

Primary Delay 24.1 days stuck in "Assigned"

⏱️

Total Delay 27.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.2d / 1.0d SLA

Assigned

24.1d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

5.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        1.29 CNL
1.30 CNL
2.11 pm service                    

🔍 Technician Findings

                        performed pm service
bed is working properly                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336966

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 12:00 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1h 37m

🚨 15.0 business days

⏱️

Labor Added Jan 29, 8:48 PM

Type: Labor

Status: Open

Qty: 0.5

⏳ 1.4 business days

⏱️

Labor Added Jan 30, 10:42 PM

Type: Labor

Status: Open

Qty: 0.5

⚠️ 8.2 business days

⏱️

▶

3 Labor Added Feb 11, 8:49 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jim Kingery

From: Assigned

To: Completed

Duration in Previous: 33d 8h

🏁

Status: Closed by Jim Kingery

From: Completed

To: Closed

Duration in Previous: 2m

⚠️ 5.4 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 18, 8:55 AM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 12h

📨

▶

3 Status: Invoice Pending Feb 18, 9:49 AM

Status: Invoice Pending → Status: Invoiced → Invoice Created

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created

Invoice Number: SM-254254

Bottlenecks

Assigned

Duration: 24.1 business days (threshold: 4.0 business hours)

Exceeded by 23.6 business days

Closed

Duration: 5.0 business days (threshold: 1.0 business days)

Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jim Kingery

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-254254

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03084232	Labor	Open	0.5	$0.00	Jan 29, 8:48 PM
WL-03086252	Labor	Open	0.5	$0.00	Jan 30, 10:42 PM
WL-03102120	Labor	Open	1	$0.00	Feb 11, 8:49 PM