Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336982 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 29, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 30)
✓ SLA Met
Coordinators 15.3d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
15.3 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Jan 30, 2026 (29 days early)
📅
15.2 days Total Age
⏱️
15.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
14.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 15.1 days stuck in "Assigned"
⏱️
Total Delay 14.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
15.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm service
🔍 Technician Findings
performed pm service bed is working properly located in room 3149
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336982
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
🚨 15.0 business days
⏱️
▶
3 Labor Added Jan 29, 8:39 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 20d 8h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jan 30, 3:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 51m
📨
▶
2 Status: Invoice Pending Jan 30, 4:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:00 AM
Invoice Number: SM-252704

Bottlenecks

Assigned
Duration: 15.1 business days (threshold: 4.0 business hours)
Exceeded by 14.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252704

Work Details (1)

Name Type Status Qty Amount Date
WL-03084213 Labor Open 0.75 $0.00 Jan 29, 8:39 PM

Details