Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336987 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Feb 12)
✗ SLA Missed (12d late)
Coordinators 24.3d
Billing 0.1d
✗ SLA Missed
Coordinators
24.3 days
Over SLA
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)
📅
24.3 days Total Age
⏱️
24.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
27.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 14, 2026
Visit 2 Jan 30, 2026
Visit 3 Feb 11, 2026

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 24.1 days stuck in "Assigned"
⏱️
Total Delay 27.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
24.1d / 0.5d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.14 CNL 1.30 CNL 2.11 CNL bio med says they completed pm service
🔍 Technician Findings
closing work order
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336987
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
⏳ 4.0 business days
⏱️
Labor Added Jan 14, 8:49 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 12.4 business days
⏱️
Labor Added Jan 30, 10:34 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 8.2 business days
⏱️
▶
2 Labor Added Feb 11, 9:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 33d 9h, 0m
⚠️ 5.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 8:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 11h
📨
▶
3 Status: Invoice Pending Feb 18, 9:49 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-254254

Bottlenecks

Assigned
Duration: 24.1 business days (threshold: 4.0 business hours)
Exceeded by 23.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-254254

Work Details (3)

Name Type Status Qty Amount Date
WL-03065560 Labor Open 0.5 $0.00 Jan 14, 8:49 PM
WL-03086244 Labor Open 0.5 $0.00 Jan 30, 10:34 PM
WL-03102143 Labor Open 0.5 $0.00 Feb 11, 9:01 PM

Details