Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337169 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LEHIGH VALLEY PHYSICIAN GROUP OBGYN GILBERTSVILLE — 1107 GROSSER RD, GILBERTSVILLE PA, 19525-9228

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Feb 11)
✓ SLA Met (78d early)
Dispatch 24.2d
Coordinators 6.0d
Billing 13.9d
✓ SLA Met
Dispatch
24.2 days
Over SLA
Coordinators
6.0 days
Over SLA
Billing
13.9 days
Over SLA
Created: Jan 9, 2026 Due: Apr 30, 2026 Completed: Feb 11, 2026 (78 days early)
📅
23.2 days Total Age
⏱️
18.9d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
40.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 18.9 days stuck in "L2 Review"
⏱️
Total Delay 40.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
17.2d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
4.6d / 1.0d SLA
WO Correction Needed
0.0d
L2 Screening
7.0d / 1.0d SLA
L2 Review
18.9d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/03/2026 RFosbury dispatch to Rick C for FEB 10th

🔧 Work Performed
Corometrics 170 (Series) CORO 170 (Series)
🔍 Technician Findings
Unit was closed due to illness, worked with James Heslip (GE) and David Bowers (Biomed) to gain access to Device
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): COROMETRICS 170 SERIES 172 - SNV25490008 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Corometrics 170 (Series) Fetal Monitor (Models: 171, 172, 173, 174)
📞 Call Description
1 COROMETRICS 170

Timeline

📋
Work Order Created Jan 9, 5:37 PM
Work Order: WO-01337169
Type: Installation
Priority: PC
🚨 17.8 business days
👷
▶
3 Technician Assigned Feb 3, 9:44 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-10T05:00:00.000+0000, 2026-02-10T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 24d 16h
⚠️ 6.0 business days
⏱️
▶
2 6x Labor Added Feb 10, 5:38 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 7h, 0m
💳
Status: Billing Correction Needed by Rich Fosbury Feb 11, 2:59 PM
From: Closed, Billing Correction Needed
To: Billing Correction Needed, WO Correction Needed
Duration in Previous: 21h 20m
⏱️
▶
2 Labor Added Feb 11, 3:14 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
⏳ 4.0 business days
⏱️
Labor Added Feb 16, 10:30 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Feb 16, 10:36 AM
From: Closed
To: L2 Screening
Duration in Previous: 4d 19h
⚠️ 7.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 11:45 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 8d 1h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:12 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 20h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 17.2 business days (threshold: 4.0 business hours)
Exceeded by 16.7 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
L2 Screening
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Feb 10, 9:00 AM
Created
Jan 9, 5:37 PM
Invoice #
SM-258373

Work Details (8)

Name Type Status Qty Amount Date
WL-03099805 Labor Open 0.75 $100.00 Feb 10, 5:38 PM
WL-03099806 Labor Open 1 $0.00 Feb 10, 5:38 PM
WL-03099807 Labor Open 1.5 $75.00 Feb 10, 5:38 PM
WL-03099808 Labor Open 0.75 $0.00 Feb 10, 5:38 PM
WL-03099809 Travel Open 15 $0.00 Feb 10, 5:38 PM
WL-03099810 Travel Open 15 $0.00 Feb 10, 5:38 PM
WL-03101406 Labor Open 2 $0.00 Feb 11, 3:14 PM
WL-03106935 Labor Open 0.016666666666667 $38.00 Feb 16, 10:30 AM

Details