Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337172 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CHESTER COUNTY HOSPITAL — 701 E MARSHALL ST, WEST CHESTER PA, 19380-4412

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Invoiced (Jan 30)
✓ SLA Met (90d early)
Dispatch 9.2d
Coordinators 6.8d
Field Work 0.1d
Billing 17.4d
✓ SLA Met
Dispatch
9.2 days
Over SLA
Coordinators
6.8 days
Over SLA
Field Work
0.1 days
Billing
17.4 days
Over SLA
Created: Jan 9, 2026 Due: Apr 30, 2026 Completed: Jan 30, 2026 (90 days early)
📅
15.2 days Total Age
⏱️
18.7d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
37.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 125 days old
🚨
Primary Delay 18.7 days stuck in "L2 Review"
⏱️
Total Delay 37.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.2d / 0.5d SLA
Scheduled
6.8d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
14.8d / 1.0d SLA
WO Correction Needed
3.5d
L2 Review
18.7d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 RFosbury - dispatched to Rodney C of Jan 28th

🔧 Work Performed
MIC INSTALLATION 3 PANDA FREESTANDING WARMERS
🔍 Technician Findings
none
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA FREESTANDING WARMER / PFS26020186SA,PFS26020187SA,PFS26020188SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
3 FS PANDA

Timeline

📋
Work Order Created Jan 9, 5:43 PM
Work Order: WO-01337172
Type: Installation
Priority: PC
⚠️ 9.8 business days
📅
▶
3 Dispatch Scheduled Jan 22, 12:49 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 12d 19h
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Jan 29, 2:53 PM
Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 3.5, 1.5, 53
✔️
Status: Completed by Rodney Charles Jan 30, 11:28 AM
From: Scheduled
To: Completed
Duration in Previous: 7d 22h
🏁
Status: Closed by Rodney Charles Jan 30, 12:17 PM
From: Completed
To: Closed
Duration in Previous: 49m
⏱️
▶
2 Labor Added Jan 30, 2:49 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed, L2 Screening
To: L2 Screening, WO Correction Needed
Duration in Previous: 2h 32m, 0m
⏳ 4.0 business days
🔍
Status: L2 Screening by Douglas Pearce Feb 4, 3:02 PM
From: WO Correction Needed, L2 Screening
To: L2 Screening, Closed
Duration in Previous: 5d 0h, 0m
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 1:17 PM
From: Closed
To: L2 Review
Duration in Previous: 19d 22h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:07 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 20h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Entered
Duration: 9.2 business days (threshold: 4.0 business hours)
Exceeded by 8.7 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Jan 28, 8:00 AM
Created
Jan 9, 5:43 PM
Invoice #
SM-258373

Work Details (6)

Name Type Status Qty Amount Date
WL-03083537 Labor Open 2 $0.00 Jan 29, 2:53 PM
WL-03083541 Labor Open 3.5 $540.00 Jan 29, 2:56 PM
WL-03083542 Labor Open 1.5 $250.00 Jan 29, 2:56 PM
WL-03083543 Travel Open 53 $0.00 Jan 29, 2:56 PM
WL-03083544 Travel Open 53 $0.00 Jan 29, 2:56 PM
WL-03085353 Labor Open 0.016666666666667 $38.00 Jan 30, 2:49 PM

Details