Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337214 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 12, 2026 → Feb 24, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 19, 2026
🕐 Clock stopped: Completed (Feb 24)
✗ SLA Missed (36d late)
Dispatch 0.0d
Coordinators 32.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Feb 24, 2026 (35 days late)
📅
32.0 days Total Age
⏱️
28.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 122 days old
🚨
Primary Delay 28.1 days stuck in "Assigned"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
28.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 BA - PO # 4010591580HTM

🔧 Work Performed
reset bed alarm reset scale bed returned back to service
🔍 Technician Findings
Facility said that bed had bed alarm issue
⚠️ Problem Description
Facility said that bed had bed alarm issue
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Jan 12, 9:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 15, 5:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 8h
🚨 18.8 business days
⏱️
Labor Added Feb 10, 3:41 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 9.0 business days
👷
Technician Assigned by Laura Hill Feb 20, 11:59 AM
Technician: David Hernandez
⏳ 3.0 business days
✔️
▶
2 Status: Completed Feb 24, 12:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Franks
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Mar 3, 10:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 17.2 business days
🧾
Invoice Created Mar 26, 9:47 AM
Invoice Number: SM-255513

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 28.1 business days (threshold: 4.0 business hours)
Exceeded by 27.6 business days
Closed
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 12, 9:09 AM
Invoice #
SM-255513

Work Details (1)

Name Type Status Qty Amount Date
WL-03099473 Labor Open 1 $95.00 Feb 10, 3:41 PM

Details