📍 Wellstar MCG — 1120 15th St Augusta GA, Augusta GA, 30912
Jan 12, 2026 → Mar 8, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 2 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Jan 14 → Mar 6, 2026
35 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 8, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 12, 2026Completed: Mar 8, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 12 → Jan 12
Created
▶ Running
0
0
Jan 12 → Jan 12
Scheduled
▶ Running
0
0
Jan 12 → Jan 14
Ready for Scheduling
▶ Running
2
2
Jan 14 → Mar 6
Scheduled
▶ Running
35
37
Mar 6 → Mar 6
Ready for Scheduling
▶ Running
0
37
Mar 6 → Mar 8
Scheduled
▶ Running
0
37
Dispatch0.0d
Coordinators39.0d
Billing2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 12, 2026
Due: Dec 31, 2026
Completed: Mar 8, 2026 (298 days early)
📅
38.0 daysTotal Age
⏱️
35.0d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
38.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
31 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Mar 2, 2026
Visit 2Mar 3, 2026
Visit 3Mar 4, 2026
Visit 4Mar 5, 2026
Visit 5Mar 6, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay35.0 days stuck in "Scheduled"
⏱️
Total Delay38.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
36.0d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/12/26 1000 LM w/BB; 1627 BB req. early end on F; 1930 LM w/Virginia; 1421 Virginia cnfm; 1740 ack cnfm; LM w/BB; 2055 BB ack cnfm
📅
SEC3URE
Mar 3, 2026 12:00pm – 8:00pm
Work Order: WO-01337242
Location: Wellstar MCG
Address: 1120 15th St Augusta GA, Augusta, GA 30912
Contact Name: Virginia DiMascio
Contact Phone: 843-990-6084
Contact Email: virginia.dimascio@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.s
📅
SEC3URE
Mar 4, 2026 12:00pm – 8:00pm
Work Order: WO-01337242
Location: Wellstar MCG
Address: 1120 15th St Augusta GA, Augusta, GA 30912
Contact Name: Virginia DiMascio
Contact Phone: 843-990-6084
Contact Email: virginia.dimascio@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.s
📅
SEC3URE
Mar 5, 2026 12:00pm – 8:00pm
Work Order: WO-01337242
Location: Wellstar MCG
Address: 1120 15th St Augusta GA, Augusta, GA 30912
Contact Name: Virginia DiMascio
Contact Phone: 843-990-6084
Contact Email: virginia.dimascio@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.s
📅
SEC3URE
Mar 6, 2026 8:00am – 4:00pm
Work Order: WO-01337242
Location: Wellstar MCG
Address: 1120 15th St Augusta GA, Augusta, GA 30912
Contact Name: Virginia DiMascio
Contact Phone: 843-990-6084
Contact Email: virginia.dimascio@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.s
Timeline
📋
▶
3
Work Order Created Jan 12, 9:49 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Wayne Rush
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 14, 9:25 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician:Breyn Bailey
🚨35.0 business days
💵
15x Expenses Added Mar 5, 6:36 PM
Type:Expenses, Travel
Status:Open
Qty:1, 10
⏱️
13x Labor Added Mar 5, 6:41 PM
Type:Labor
Status:Open
Qty:6.5, 0.5, 3
📅
▶
2
Status: Ready for Scheduling Mar 5, 7:11 PM
Status: Ready for Scheduling → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:4m
⏱️
2x Labor Added Mar 6, 10:23 AM
Type:Labor
Status:Open
Qty:0.5, 8
⏳1.0 business days
⏱️
▶
2
Labor Added Mar 8, 10:11 AM
Labor Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 13h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMar 12, 3:42 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 5h
📨
Status: Invoice Pending by Timothy AmburgeyMar 13, 1:23 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21h 41m
💰
▶
2
Status: Invoiced Mar 13, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256490
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)