Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (26 biz days late)
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 2 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Jan 14 → Mar 6, 2026
35 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 6 → Mar 6, 2026
0 business days (counted)
Running total: 37 of ? biz days used
3d
▶ Clock Running
Status: Billing Review
Mar 6 → Mar 11, 2026
3 business days (counted)
Running total: 40 of ? biz days used
Created: Jan 12, 2026
Completed: Mar 11, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 12 → Jan 12 |
Created |
▶ Running
|
0 |
0 |
| Jan 12 → Jan 12 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 12 → Jan 14 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Jan 14 → Mar 6 |
Scheduled |
▶ Running
|
35 |
37 |
| Mar 6 → Mar 6 |
Ready for Scheduling |
▶ Running
|
0 |
37 |
| Mar 6 → Mar 11 |
Billing Review |
▶ Running
|
3 |
40 |
Coordinators
39.0 days
Over SLA
Billing
7.6 days
Over SLA
Created: Jan 12, 2026
Due: Dec 31, 2026
Completed: Mar 11, 2026 (295 days early)
⏱️
35.0d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
⚠️
43.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
35.0 days stuck in "Scheduled"
⏱️
Total Delay
43.6 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
35.0d
/ 2.0d SLA
Ready for Scheduling
4.0d
/ 1.0d SLA
Billing Review
4.0d
/ 2.0d SLA
Ready to Bill
1.6d
/ 1.0d SLA
Invoice Pending
2.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/12/26 1000 LM w/BB; 1627 BB req. early end on F; 1930 LM w/Virginia; 1421 Virginia cnfm; 1740 ack cnfm; LM w/BB; 2055 BB ack cnfm; 3/5/2026 1751 assign cxl; 1913 ack msg; LM w/BB; 1914 BB ack cxl
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1d 23h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
50d 9h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
14h 25m
💵
✔️
From:
Billing Review, Completed
To:
Completed, Closed
Duration in Previous:
5d 1h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
8d 2h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
19h 1m
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3d 6h
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
ℹ️ Work Order Details
Scheduled
Mar 10, 12:00 PM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03139153 |
Expenses |
Open |
1 |
$710.26 |
Mar 11, 12:08 PM |