Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (32 biz days late)
🕐 Clock stopped: Completed (Mar 19, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 2 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Jan 14 → Mar 12, 2026
39 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 41 of ? biz days used
4d
▶ Clock Running
Status: Canceled
Mar 12 → Mar 18, 2026
4 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 18 → Mar 19, 2026
1 business day (counted)
Running total: 46 of ? biz days used
Created: Jan 12, 2026
Completed: Mar 19, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 12 → Jan 12 |
Created |
▶ Running
|
0 |
0 |
| Jan 12 → Jan 12 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 12 → Jan 14 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Jan 14 → Mar 12 |
Scheduled |
▶ Running
|
39 |
41 |
| Mar 12 → Mar 12 |
Ready for Scheduling |
▶ Running
|
0 |
41 |
| Mar 12 → Mar 18 |
Canceled |
▶ Running
|
4 |
45 |
| Mar 18 → Mar 19 |
Billing Review |
▶ Running
|
1 |
46 |
Coordinators
43.4 days
Over SLA
Billing
3.5 days
Over SLA
Created: Jan 12, 2026
Due: Dec 31, 2026
Completed: Mar 19, 2026 (287 days early)
⏱️
39.4d in Scheduled
Longest Stage
🔄
10 transitions
Status Changes
⚠️
44.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
39.4 days stuck in "Scheduled"
⏱️
Total Delay
44.6 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
39.4d
/ 2.0d SLA
Ready for Scheduling
4.0d
/ 1.0d SLA
Billing Review
1.1d
/ 2.0d SLA
Ready to Bill
1.6d
/ 1.0d SLA
Invoice Pending
0.8d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/12/26 1000 LM w/BB; 1627 BB req. early end on F; 1930 LM w/Virginia; 1421 Virginia cnfm; 1740 ack cnfm; LM w/BB; 2055 BB ack cnfm; 3/11/2026 1439 chg req. for BB; 2300 ack msg; LM w/BB; 3/12/26 1140 BB ack cxl
Timeline
📋
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
1m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
56d 12h
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
13h 17m
💵
📅
Scheduled For:
2026-03-15T17:00:00.000+0000
💵
✔️
From:
Billing Review, Completed
To:
Completed, Closed
Duration in Previous:
20h 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
6d 23h
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
18h 14m
🧾
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
6h 39m
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 39.4 business days (threshold: 2.0 business days)
Exceeded by 37.4 business days
Closed
Duration: 5.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
ℹ️ Work Order Details
Scheduled
Mar 15, 1:00 PM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03151665 |
Expenses |
Open |
1 |
$654.01 |
Mar 19, 3:13 PM |