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WO-01337268 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Cooperman Barnabas Medical Center — 94 Old Short Hills Rd., Livingston NJ, 07039

Jan 12, 2026 → Feb 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 16, 2026
4 business days (counted)
Running total: 4 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 16, 2026
19 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 12, 2026 Completed: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 12 Scheduled ▶ Running 0 0
Jan 12 → Jan 16 Ready for Scheduling ▶ Running 4 4
Jan 16 → Feb 16 Scheduled ▶ Running 19 23
Dispatch 0.0d
Coordinators 24.8d
Billing 3.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.8 days
Over SLA
Billing
3.4 days
Over SLA
Created: Jan 12, 2026 Due: Dec 31, 2026 Completed: Feb 16, 2026 (318 days early)
📅
24.0 days Total Age
⏱️
19.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 10, 2026
Visit 2 Feb 11, 2026
Visit 3 Feb 12, 2026
Visit 4 Feb 13, 2026
Visit 5 Feb 14, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 19.8 days stuck in "Scheduled"
⏱️
Total Delay 24.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
19.8d / 2.0d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/26 1100 LM w/Cookie re NAR; 2100 MJ avail; 2103 LM w/Cookie re cnfm; 2140 Cookie cnfm; 1/16/26 0935 ack cnfm, LM w/MJ; 1156 MJ ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 12, 11:04 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Jan 16, 12:33 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 1h
🚨 17.0 business days
⏱️
Labor Added Feb 10, 9:43 PM
Type: Labor
Status: Open
Qty: 5.75
⏱️
▶
3 2x Labor Added Feb 10, 9:53 PM
2x Labor Added → Expenses Added → 3x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 10, 10:01 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 11, 6:08 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Feb 11, 6:17 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
Labor Added Feb 11, 7:47 PM
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 2x Labor Added Feb 12, 4:42 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
3x Expenses Added Feb 12, 4:52 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
⏱️
▶
4 Labor Added Feb 15, 11:23 PM
Labor Added → Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Feb 15, 11:29 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
3 2x Expenses Added Feb 15, 11:59 PM
2x Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Feb 16, 12:07 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Mary Joseph
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 30d 11h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 9:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 41m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 3:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254561

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 19.8 business days (threshold: 2.0 business days)
Exceeded by 17.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mary Joseph
Scheduled
Feb 10, 5:00 PM
Created
Jan 12, 11:04 AM
Invoice #
SM-254561

Work Details (32)

Name Type Status Qty Amount Date
WL-03100363 Labor Open 5.75 $230.00 Feb 10, 9:43 PM
WL-03100370 Labor Open 0.5 $830.00 Feb 10, 9:53 PM
WL-03100371 Labor Open 8 $76.00 Feb 10, 9:53 PM
WL-03100372 Expenses Open 1 $68.00 Feb 10, 9:54 PM
WL-03100373 Expenses Open 1 $68.00 Feb 10, 9:56 PM
WL-03100374 Expenses Open 1 $68.00 Feb 10, 9:56 PM
WL-03100375 Expenses Open 1 $68.00 Feb 10, 9:56 PM
WL-03100388 Expenses Open 1 $453.02 Feb 10, 10:01 PM
WL-03100392 Expenses Open 1 $37.69 Feb 10, 10:03 PM
WL-03101761 Labor Open 0.5 $20.00 Feb 11, 6:08 PM
WL-03101786 Labor Open 0.5 $20.00 Feb 11, 6:17 PM
WL-03101794 Labor Open 0.5 $830.00 Feb 11, 6:18 PM
WL-03101795 Labor Open 8 $76.00 Feb 11, 6:19 PM
WL-03101800 Labor Open 0.5 $20.00 Feb 11, 6:19 PM
WL-03101997 Labor Open 2 $0.00 Feb 11, 7:47 PM
WL-03103416 Labor Open 0.5 $20.00 Feb 12, 4:42 PM
WL-03103418 Labor Open 0.5 $830.00 Feb 12, 4:43 PM
WL-03103423 Labor Open 8 $76.00 Feb 12, 4:45 PM
WL-03103439 Expenses Open 1 $7.00 Feb 12, 4:52 PM
WL-03103440 Expenses Open 1 $7.00 Feb 12, 4:52 PM
WL-03103441 Expenses Open 1 $7.00 Feb 12, 4:52 PM
WL-03106693 Labor Open 0.5 $20.00 Feb 15, 11:23 PM
WL-03106695 Labor Open 0.5 $20.00 Feb 15, 11:24 PM
WL-03106696 Labor Open 0.5 $895.00 Feb 15, 11:25 PM
WL-03106697 Labor Open 8 $76.00 Feb 15, 11:27 PM
WL-03106698 Labor Open 0.5 $20.00 Feb 15, 11:29 PM
WL-03106699 Labor Open 0.5 $20.00 Feb 15, 11:31 PM
WL-03106707 Expenses Open 1 $268.29 Feb 15, 11:59 PM
WL-03106708 Expenses Open 1 $268.29 Feb 16, 12:00 AM
WL-03106709 Expenses Open 1 $178.21 Feb 16, 12:01 AM
WL-03106710 Expenses Open 1 $187.71 Feb 16, 12:02 AM
WL-03106711 Expenses Open 1 $207.84 Feb 16, 12:07 AM

Details