Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337289 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 12, 2026 → May 26, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2026

✓ SLA Met (149 biz days early)

Active: 93 biz days

🕐 Clock stopped: Canceled (May 26, 2026)

▶ Clock Running

Status: Created

Jan 12 → Jan 12, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Scheduled

Jan 12 → Jan 21, 2026

6 business days (counted)

Running total: 6 of ? biz days used

▶ Clock Running

Status: Entered

Jan 21 → Jan 21, 2026

0 business days (counted)

Running total: 6 of ? biz days used

87d

▶ Clock Running

Status: On Hold

Jan 21 → May 26, 2026

87 business days (counted)

Running total: 93 of ? biz days used

Created: Jan 12, 2026 Canceled: May 26, 2026

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 12 → Jan 12	Created	▶ Running	0	0
Jan 12 → Jan 21	Scheduled	▶ Running	6	6
Jan 21 → Jan 21	Entered	▶ Running	0	6
Jan 21 → May 26	On Hold	▶ Running	87	93

Dispatch 0.0d

Holding 88.0d (excluded)

Coordinators 6.9d

✓ SLA Met

Dispatch
0.0 days

Holding (excluded from total)
88.0 days

Coordinators
6.9 days
Over SLA

Created: Jan 12, 2026 Due: Dec 31, 2026 Completed: May 26, 2026 (219 days early)

📅

93.9 days Total Age

⏱️

88.0d in On Hold Longest Stage

🔄

3 transitions Status Changes

⚠️

4.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

AI Analysis

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On Track

Canceled • 216 days old

🚨

Primary Delay 88.0 days stuck in "On Hold"

⏱️

Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

6.9d / 2.0d SLA

On Hold

88.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/26/2026 Mklose PWO is in Fixed status, cancel this WO
01/21/2026 RArnold -Removed from Shady. WO not needed.
01/12/2026 RArnold -Dispatching to Shady for SN#100406071 located at US MED in Allendale NJ

⚠️ Problem Description

                        V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)                    

📄 Description

                        V60 Ventilator                    

📞 Call Description

                        FCO86600057                    

Timeline

📋

Work Order Created Jan 12, 11:25 AM

Work Order: WO-01337289

Type: FCO

Priority: PC

👷

▶

3 Technician Assigned Jan 12, 11:35 AM

Technician Assigned → Dispatch Scheduled → Status: Scheduled

📅

Dispatch Scheduled by Rebecca Arnold

Scheduled For: 2026-01-12T13:00:00.000+0000

🗓️

Status: Scheduled by Rebecca Arnold

From: Entered

To: Scheduled

Duration in Previous: 10m

⚠️ 7.0 business days

🆕

Status: Entered by Rebecca Arnold Jan 21, 9:14 AM

From: Scheduled, Entered

To: Entered, On Hold

Duration in Previous: 8d 21h, 0m

🚨 88.0 business days

🚫

Status: Canceled by Rebecca Arnold May 26, 4:17 PM

From: On Hold

To: Canceled

Duration in Previous: 125d 6h

Bottlenecks

Scheduled

Duration: 6.9 business days (threshold: 2.0 business days)

Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

PC

Type

FCO

Branch

ERLA - PROD

Technician

Unassigned

Scheduled

N/A

Created

Jan 12, 11:25 AM

Invoice #

N/A