Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337377 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 12, 2026 → Jan 17, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 19, 2026
🕐 Clock stopped: Completed (Jan 18)
✓ SLA Met (1d early)
Dispatch 0.0d
Coordinators 5.3d
Billing 38.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Billing
38.8 days
Over SLA
Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Jan 18, 2026 (1 days early)
📅
4.4 days Total Age
⏱️
38.8d in Billing Review Longest Stage
🔄
7 transitions Status Changes
⚠️
40.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 14, 2026
Visit 3 Jan 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 122 days old
🚨
Primary Delay 38.8 days stuck in "Billing Review"
⏱️
Total Delay 40.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Billing Review
38.8d / 2.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010577319HTM

1.16.26 PO received was short

1/14/26 - TGifford; awaiting PO; all WO at site still require PO

*customer parts used

🔧 Work Performed
Removed and replaced worn CPR isolator. Bed returned in good working condition.
🔍 Technician Findings
Worn CPR Isolator prevents the fowler from raising.
⚠️ Problem Description
Damaged CPR Isolator. (out-of-scope) Gifford, Torre
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 12, 3:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
2x Labor Added Jan 14, 11:54 AM
Type: Labor, Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Jan 14, 12:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 20h
⏳ 3.0 business days
⏱️
Labor Added Jan 16, 11:31 PM
Type: Labor
Status: Open
Qty: 0.91666666666667
⏱️
Labor Added Jan 17, 7:37 PM
Type: Labor
Status: Open
Qty: 0.083333333333333
✔️
Status: Completed by Torre Gifford Jan 17, 8:51 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 8h, 0m
⏳ 1.0 business days
💵
Status: Billing Review by Hannah Shaw Jan 19, 12:30 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 15h
🚨 39.0 business days
📄
▶
3 Status: Ready to Bill Mar 12, 11:37 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 16, 5:21 PM
Invoice Number: SM-256294

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Billing Review
Duration: 38.8 business days (threshold: 2.0 business days)
Exceeded by 36.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 12, 3:55 PM
Invoice #
SM-256294

Work Details (4)

Name Type Status Qty Amount Date
WL-03064601 Labor Open 1 $95.00 Jan 14, 11:54 AM
WL-03064602 Parts Open 1 $0.00 Jan 14, 11:54 AM
WL-03069136 Labor Open 0.91666666666667 $95.00 Jan 16, 11:31 PM
WL-03069410 Labor Open 0.083333333333333 $0.00 Jan 17, 7:37 PM

Details