Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337406 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 12, 2026 → Feb 5, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 19, 2026
🕐 Clock stopped: Completed (Feb 5)
⏸ 15d excluded (parts wait + holding)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 12.0d
Coordinators 8.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.0 days
Over SLA
Coordinators
8.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Feb 5, 2026 (16 days late)
📅
18.2 days Total Age
⏱️
11.9d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
14.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 122 days old
🚨
Primary Delay 11.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.2d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Awaiting Parts
12.0d / 3.0d SLA
Reschedule
1.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.14.26 PO received

🔧 Work Performed
Installed new isolator. Cycle checked bed. returned to service.
🔍 Technician Findings
CPR Isolator needs replacing. Damage caused by aftermarket Hercules Patient Repositioner putting extra strain on head of bed.
⚠️ Problem Description
Yves Dessin: CPR isolator needed
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 12, 5:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.8 business days
👷
▶
2 Technician Assigned Jan 15, 5:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 0h
⏳ 3.8 business days
📦
▶
2 Parts Requested Jan 20, 10:48 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 16h
👷
▶
2 Technician Assigned Jan 20, 11:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts, Assigned
To: Assigned, Awaiting Parts
Duration in Previous: 51m, 0m
🚨 12.0 business days
🔩
▶
2 2x Parts Added Feb 4, 11:57 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From: Awaiting Parts
To: Reschedule
Duration in Previous: 15d 0h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Feb 5, 4:00 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 8
✔️
▶
2 Status: Completed Feb 5, 4:08 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jon Sanchez
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 6, 4:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 69.8 business days
🧾
Invoice Created May 14, 8:00 AM
Invoice Number: SM-253390

Bottlenecks

Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Awaiting Parts
Duration: 11.9 business days (threshold: 3.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📦
Parts Order 00088654
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 12, 5:12 PM
Invoice #
SM-253390

Work Details (5)

Name Type Status Qty Amount Date
WL-03091133 Parts Open 1 $10.78 Feb 4, 11:57 AM
WL-03091134 Expenses Open 1 $0.00 Feb 4, 11:57 AM
WL-03093707 Labor Open 2 $190.00 Feb 5, 4:00 PM
WL-03093712 Labor Open 0.5 $0.00 Feb 5, 4:01 PM
WL-03093718 Travel Open 8 $0.00 Feb 5, 4:02 PM

Details