Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337419 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UC Davis — 2315 Stockton Blvd, Sacramento CA, 95817

Jan 12, 2026 → Mar 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 36 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Jan 13 → Mar 6, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 13, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 13 Scheduled ▶ Running 0 0
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 0
Jan 13 → Mar 6 Scheduled ▶ Running 36 36
Coordinators 37.2d
Field Work 1.8d
Billing 1.9d
✗ SLA Missed
Coordinators
37.2 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jan 13, 2026 Due: Dec 31, 2026 Completed: Mar 9, 2026 (297 days early)
📅
38.0 days Total Age
⏱️
36.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
38.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 36.2 days stuck in "Scheduled"
⏱️
Total Delay 38.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
1.0d / 1.0d SLA
Scheduled
36.2d / 2.0d SLA
Completed
1.8d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/12/2025 1804 CM ack msg ; LM w/CW, GS; 2200 GS avail; 1/13/2026 1342 LM w/Krystin re cnfm; 1345 Krystin cnfm; 1423 ack msg; LM w/GS; 1642 GS ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 12, 7:00 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 13, 5:43 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 22h 43m
🚨 32.8 business days
⏱️
▶
3 Labor Added Mar 2, 6:41 PM
Labor Added → Expenses Added → 6x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
6x Expenses Added Mar 2, 6:47 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.7 business days
⏱️
▶
2 2x Labor Added Mar 4, 8:37 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 7
⏳ 2.4 business days
⏱️
3x Labor Added Mar 6, 12:17 PM
Type: Labor
Status: Open
Qty: 1, 7
✔️
Status: Completed by Gail Sinapi Mar 6, 12:23 PM
From: Scheduled
To: Completed
Duration in Previous: 51d 18h
💵
Expenses Added Mar 6, 2:34 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🏁
Status: Closed by Caitlin Mcgee Mar 9, 1:23 PM
From: Completed
To: Closed
Duration in Previous: 3d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 44m
🧾
▶
2 Invoice Created Mar 13, 4:39 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 12m

Bottlenecks

Scheduled
Duration: 36.2 business days (threshold: 2.0 business days)
Exceeded by 34.2 business days
Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Gail Sinapi
Scheduled
Mar 3, 3:00 PM
Created
Jan 12, 7:00 PM
Invoice #
SM-256493

Work Details (22)

Name Type Status Qty Amount Date
WL-03126896 Labor Open 5.5 $220.00 Mar 2, 6:41 PM
WL-03126904 Expenses Open 1 $670.62 Mar 2, 6:42 PM
WL-03126911 Expenses Open 1 $130.74 Mar 2, 6:44 PM
WL-03126912 Expenses Open 1 $68.00 Mar 2, 6:44 PM
WL-03126913 Expenses Open 1 $136.58 Mar 2, 6:44 PM
WL-03126914 Expenses Open 1 $142.41 Mar 2, 6:44 PM
WL-03126915 Expenses Open 1 $68.00 Mar 2, 6:44 PM
WL-03126916 Expenses Open 1 $68.00 Mar 2, 6:44 PM
WL-03126921 Expenses Open 1 $68.00 Mar 2, 6:47 PM
WL-03126922 Expenses Open 1 $164.60 Mar 2, 6:47 PM
WL-03126923 Expenses Open 1 $68.00 Mar 2, 6:47 PM
WL-03126924 Expenses Open 1 $34.45 Mar 2, 6:47 PM
WL-03126925 Expenses Open 1 $238.67 Mar 2, 6:47 PM
WL-03126926 Expenses Open 1 $190.00 Mar 2, 6:47 PM
WL-03130772 Labor Open 1 $977.00 Mar 4, 8:37 PM
WL-03130773 Labor Open 7 $76.00 Mar 4, 8:38 PM
WL-03130775 Labor Open 1 $977.00 Mar 4, 8:39 PM
WL-03130776 Labor Open 7 $76.00 Mar 4, 8:39 PM
WL-03133422 Labor Open 1 $977.00 Mar 6, 12:17 PM
WL-03133423 Labor Open 7 $76.00 Mar 6, 12:17 PM
WL-03133424 Labor Open 7 $280.00 Mar 6, 12:18 PM
WL-03133750 Expenses Open 1 $0.00 Mar 6, 2:34 PM

Details