Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337471 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Apr 28, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (24 biz days late)
Active: 29 biz days
Paused: 44 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 28, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
22d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 18, 2026
22 business days (counted)
Running total: 24 of 5 biz days used
⏸36d
⏸ Clock Paused
Status: Awaiting Parts
Feb 18 → Apr 9, 2026
36 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 9 → Apr 10, 2026
1 business day (counted)
Running total: 25 of 5 biz days used
⏸8d
⏸ Clock Paused
Status: Awaiting Parts
Apr 10 → Apr 22, 2026
8 business days (not counted)
▶ Clock Running
Status: Reschedule
Apr 22 → Apr 28, 2026
4 business days (counted)
Running total: 29 of 5 biz days used
Created: Jan 13, 2026 Completed: Apr 28, 2026
Business Days Used 29 / 5
0 5d budget +24d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Feb 18 Assigned ▶ Running 22 24 / 5
Feb 18 → Apr 9 Awaiting Parts ⏸ Paused 36 —
Apr 9 → Apr 10 Assigned ▶ Running 1 25 / 5
Apr 10 → Apr 22 Awaiting Parts ⏸ Paused 8 —
Apr 22 → Apr 28 Reschedule ▶ Running 4 29 / 5
Dispatch 0.0d
Material Management 46.0d
Coordinators 32.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
46.0 days
Over SLA
Coordinators
32.1 days
Over SLA
Billing
0.0 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Apr 28, 2026 (97 days late)
📅
74.0 days Total Age
⏱️
37.0d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
69.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 12, 2026
Visit 2 Apr 28, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 37.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 69.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
24.1d / 0.5d SLA
Awaiting Parts
46.0d / 3.0d SLA
Reschedule
5.0d / 2.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010580993HTM

3/18 XC PO request, PO Attached, part is on back order with no estimated shipping

🔧 Work Performed
1.12 XC Evaluated cot and created PO request. replaced footboard ran all function bed test cleaned and returned bed back to service
🔍 Technician Findings
1.12 XC Needs new footboard
⚠️ Problem Description
Xiraiyah Coston: Needs new footboard
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⏳ 2.0 business days
⏱️
3x Labor Added Jan 16, 4:56 PM
Type: Labor, Travel
Status: Open
Qty: 0.41666666666667, 0.36666666666667, 13
🚨 21.9 business days
📦
▶
2 Parts Requested Feb 18, 9:56 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 33d 17h
🚨 37.0 business days
👷
▶
2 Technician Assigned Apr 9, 2:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 50d 3h
📦
Status: Awaiting Parts by Mark Franks Apr 10, 9:34 AM
From: Assigned
To: Awaiting Parts
Duration in Previous: 19h 25m
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added Apr 22, 11:40 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 2h
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Apr 28, 1:46 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Apr 30, 1:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.0 business days
🧾
Invoice Created May 6, 11:58 AM
Invoice Number: SM-260544

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 22.4 business days (threshold: 4.0 business hours)
Exceeded by 21.9 business days
Awaiting Parts
Duration: 37.0 business days (threshold: 3.0 business days)
Exceeded by 34.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📦
Parts Order 00090592
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 13, 10:05 AM
Invoice #
SM-260544

Work Details (6)

Name Type Status Qty Amount Date
WL-03068583 Labor Open 0.41666666666667 $0.00 Jan 16, 4:56 PM
WL-03068584 Labor Open 0.36666666666667 $47.50 Jan 16, 4:56 PM
WL-03068585 Travel Open 13 $0.00 Jan 16, 4:56 PM
WL-03195833 Parts Open 1 $2,005.72 Apr 22, 11:40 AM
WL-03195834 Expenses Open 1 $0.00 Apr 22, 11:40 AM
WL-03203694 Labor Open 1 $95.00 Apr 28, 1:46 PM

Details