Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337472 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Apr 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (45 biz days late)
Active: 50 biz days
Paused: 11 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Apr 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
⏸11d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 9, 2026
11 business days (not counted)
42d
▶ Clock Running
Status: Reschedule
Feb 9 → Apr 9, 2026
42 business days (counted)
Running total: 49 of 5 biz days used
▶ Clock Running
Status: Assigned
Apr 9 → Apr 10, 2026
1 business day (counted)
Running total: 50 of 5 biz days used
▶ Clock Running
Status: Completed
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 50 of 5 biz days used
Created: Jan 13, 2026 Invoiced: Apr 10, 2026
Business Days Used 50 / 5
0 5d budget +45d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Jan 23 Assigned ▶ Running 5 7 / 5
Jan 23 → Feb 9 Awaiting Parts ⏸ Paused 11 —
Feb 9 → Apr 9 Reschedule ▶ Running 42 49 / 5
Apr 9 → Apr 10 Assigned ▶ Running 1 50 / 5
Apr 10 → Apr 10 Completed ▶ Running 0 50 / 5
Dispatch 0.0d
Material Management 11.6d
Coordinators 53.1d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 33.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
11.6 days
Over SLA
Coordinators
53.1 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
33.4 days
Over SLA
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Apr 10, 2026 (79 days late)
📅
62.0 days Total Age
⏱️
43.0d in Reschedule Longest Stage
🔄
13 transitions Status Changes
⚠️
90.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Apr 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 43.0 days stuck in "Reschedule"
⏱️
Total Delay 90.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
7.1d / 0.5d SLA
Awaiting Parts
11.6d / 3.0d SLA
Reschedule
43.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Incomplete
0.0d
Billing Review
32.4d / 2.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/31 Not Billable

4.14.26 hshaw - moved WO to BR for JJohnson to clarify Labor tech & Contractor expenses.

02/09/2026 JRolston - Part shows as delivered on Monday, 2/2, on UPS wb 1Z67AR37P250432443. 

🔧 Work Performed
2/17/26 XC changed and readjusted brake pedal and pin, continued trouble shooting 5th wheel assembly is needed due to steer not going into steer 2/23 Sidekick Tech Replaced missing pin and cauter pin from part of linkage.
🔍 Technician Findings
Needs new brake pedal pin
⚠️ Problem Description
Xiraiyah Coston: Needs new brake pedal pin
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⚠️ 6.0 business days
📦
▶
2 Parts Requested Jan 23, 1:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 21h
🚨 12.0 business days
🔩
▶
2 2x Parts Added Feb 9, 9:45 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 16d 19h
⚠️ 9.0 business days
⏱️
3x Labor Added Feb 22, 10:21 PM
Type: Labor, Travel
Status: Open
Qty: 0.41666666666667, 1.75, 13
💵
Expenses Added Feb 23, 9:28 PM
Type: Expenses
Status: Open
Qty: 1
🚨 33.3 business days
👷
▶
2 Status: Assigned Apr 9, 2:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mark Franks
Technician: Yves Dessin
⏱️
2x Labor Added Apr 10, 1:15 PM
Type: Labor
Status: Open
Qty: 1, 0.5
✔️
▶
2 Status: Completed Apr 10, 1:28 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
⚠️
▶
2 Status: Incomplete Apr 13, 9:06 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Mark Franks
From: Incomplete
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Apr 14, 4:33 PM
From: Closed
To: Billing Review
Duration in Previous: 1d 7h
🚨 32.9 business days
📄
Status: Ready to Bill by Jennifer Johnson May 31, 2:45 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 46d 22h
⏳ 1.0 business days
📨
▶
2 Status: Invoice Pending Jun 1, 5:55 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 25.8 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-263520

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 11.6 business days (threshold: 3.0 business days)
Exceeded by 8.6 business days
Reschedule
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 32.4 business days (threshold: 2.0 business days)
Exceeded by 30.4 business days

🔗 Related Artifacts

📦
Parts Order 00088983
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 13, 10:05 AM
Invoice #
SM-263520

Work Details (8)

Name Type Status Qty Amount Date
WL-03097454 Parts Open 1 $0.00 Feb 9, 9:45 AM
WL-03097455 Expenses Open 1 $0.00 Feb 9, 9:45 AM
WL-03115733 Labor Open 0.41666666666667 $0.00 Feb 22, 10:21 PM
WL-03115734 Labor Open 1.75 $0.00 Feb 22, 10:21 PM
WL-03115735 Travel Open 13 $0.00 Feb 22, 10:21 PM
WL-03117015 Expenses Open 1 $0.00 Feb 23, 9:28 PM
WL-03181578 Labor Open 1 $0.00 Apr 10, 1:15 PM
WL-03181579 Labor Open 0.5 $0.00 Apr 10, 1:15 PM

Details