Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337473 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Feb 3, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 20, 2026
🕐 Clock stopped: Completed (Feb 3)
✗ SLA Missed (14d late)
Dispatch 0.0d
Coordinators 4.4d
Incomplete 10.7d (excluded)
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Incomplete (excluded from total)
10.7 days
Billing
0.3 days
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Feb 3, 2026 (13 days late)
📅
16.0 days Total Age
⏱️
10.7d in Incomplete Longest Stage
🔄
9 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 121 days old
🚨
Primary Delay 10.7 days stuck in "Incomplete"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Incomplete
10.7d
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/28/26 BA - Non-billable

🔧 Work Performed
Checked bed to make sure it was functioning properly, only issue was no mattress
🔍 Technician Findings
Note saying bed needs a new mattress, GE orders mattress's and close those work orders themselves
⚠️ Problem Description
Xiraiyah Coston: Needs a new mattress
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⏳ 2.0 business days
⏱️
▶
3 Labor Added Jan 17, 6:41 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Assigned
To: Completed
Duration in Previous: 2d 2h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⚠️
Status: Incomplete by Hannah Shaw Jan 20, 1:22 PM
From: Closed
To: Incomplete
Duration in Previous: 2d 18h
🚨 11.0 business days
✔️
Status: Completed by Xiraiyah Coston Feb 3, 12:12 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 13d 22h, 0m
📄
Status: Ready to Bill by Hannah Shaw Feb 4, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 32m
📨
▶
2 Status: Invoice Pending Feb 4, 12:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 5, 8:00 AM
Invoice Number: SM-252970

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:05 AM
Invoice #
SM-252970

Work Details (1)

Name Type Status Qty Amount Date
WL-03069387 Labor Open 0.73333333333333 $0.00 Jan 17, 6:41 PM

Details