Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337475 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Mar 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (28 biz days late)
Active: 33 biz days
Paused: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 23, 2026
5 business days (counted)
Running total: 7 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Jan 23 → Feb 5, 2026
9 business days (not counted)
12d
▶ Clock Running
Status: Reschedule
Feb 5 → Feb 24, 2026
12 business days (counted)
Running total: 19 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Feb 24 → Mar 2, 2026
4 business days (not counted)
14d
▶ Clock Running
Status: Reschedule
Mar 2 → Mar 20, 2026
14 business days (counted)
Running total: 33 of 5 biz days used
Created: Jan 13, 2026 Completed: Mar 20, 2026
Business Days Used 33 / 5
0 5d budget +28d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Jan 23 Assigned ▶ Running 5 7 / 5
Jan 23 → Feb 5 Awaiting Parts ⏸ Paused 9 —
Feb 5 → Feb 24 Reschedule ▶ Running 12 19 / 5
Feb 24 → Mar 2 Awaiting Parts ⏸ Paused 4 —
Mar 2 → Mar 20 Reschedule ▶ Running 14 33 / 5
Dispatch 0.0d
Material Management 14.3d
Coordinators 36.0d
Billing 50.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.3 days
Over SLA
Coordinators
36.0 days
Over SLA
Billing
50.0 days
Over SLA
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Mar 20, 2026 (58 days late)
📅
47.0 days Total Age
⏱️
50.0d in Billing Review Longest Stage
🔄
10 transitions Status Changes
⚠️
87.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (2 reschedules)
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 21, 2026
Visit 3 Feb 24, 2026
Visit 4 Mar 11, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 50.0 days stuck in "Billing Review"
⏱️
Total Delay 87.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Awaiting Parts
14.3d / 3.0d SLA
Reschedule
27.7d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Billing Review
50.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/9/26 BA - emailed Biomed to notify that TBA came in higher than the original estimate listed on the PO. $332.50 - awaiting reply for update

3.23.26 hshaw - PO's Labor was short for 2 hours, chat JJohnson if tech should re-submit an amendment.

2/18 JJ: Incorrect brake pedal received, need to re-order correct brake pedal

3/11 XC Added pedal to stretcher, stretcher will not go into brake when using the side pedals

🔧 Work Performed
XC 1/12 troubleshoot bed 1/21 XC Locating correct parts XC 3/20: Pedal and pin have been replaced
🔍 Technician Findings
XC 1/12 brake pedal missing and pin 1/21 XC Locating parts 2/24 XC Have to order another butterfly brake pedal and pin, (parts have been ordered) 3/20 XC: Pedal, pin, and pedal labels have been added to the stretcher
⚠️ Problem Description
Xiraiyah Coston: Missing Left side brake pedal and pin
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 13, 10:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 6:58 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Jan 21, 10:30 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.2 business days
📦
▶
2 Parts Requested Jan 23, 1:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Assigned
To: Awaiting Parts
Duration in Previous: 7d 21h
🚨 10.0 business days
💵
▶
2 Expenses Added Feb 5, 1:28 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 23h
🚨 13.0 business days
⏱️
3x Labor Added Feb 24, 1:21 PM
Type: Labor, Travel
Status: Open
Qty: 0.41666666666667, 0.91666666666667, 13
📦
▶
2 Parts Requested Feb 24, 2:11 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Xiraiyah Coston
From: Reschedule
To: Awaiting Parts
Duration in Previous: 19d 0h
⚠️ 5.0 business days
🔩
▶
2 5x Parts Added Mar 2, 11:04 AM
5x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 5d 20h
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Mar 12, 12:02 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 13
⚠️ 7.0 business days
✔️
Status: Completed by Xiraiyah Coston Mar 20, 1:56 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 18d 1h, 0m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Mar 23, 10:52 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 20h
🚨 50.0 business days
📄
▶
2 Status: Ready to Bill Jun 1, 9:41 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 26.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-263438

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Awaiting Parts
Duration: 9.7 business days (threshold: 3.0 business days)
Exceeded by 6.7 business days
Reschedule
Duration: 12.7 business days (threshold: 2.0 business days)
Exceeded by 10.7 business days
Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Reschedule
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Billing Review
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days

🔗 Related Artifacts

📦
Parts Order 00088978
Closed
📦
Parts Order 00090982
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:06 AM
Invoice #
SM-263438

Work Details (14)

Name Type Status Qty Amount Date
WL-03069390 Labor Open 1 $95.00 Jan 17, 6:58 PM
WL-03074466 Labor Open 1 $0.00 Jan 21, 10:30 PM
WL-03093170 Expenses Open 1 $0.00 Feb 5, 1:28 PM
WL-03117746 Labor Open 0.41666666666667 $0.00 Feb 24, 1:21 PM
WL-03117747 Labor Open 0.91666666666667 $79.00 Feb 24, 1:21 PM
WL-03117748 Travel Open 13 $0.00 Feb 24, 1:21 PM
WL-03125967 Parts Open 1 $0.00 Mar 2, 11:04 AM
WL-03125968 Parts Open 1 $4.66 Mar 2, 11:04 AM
WL-03125969 Parts Open 1 $4.66 Mar 2, 11:04 AM
WL-03125970 Parts Open 1 $4.66 Mar 2, 11:04 AM
WL-03125971 Expenses Open 1 $104.62 Mar 2, 11:04 AM
WL-03140719 Labor Open 0.5 $0.00 Mar 12, 12:02 AM
WL-03140726 Labor Open 0.5 $0.00 Mar 12, 12:06 AM
WL-03140727 Travel Open 13 $0.00 Mar 12, 12:06 AM

Details